Senior Building Service
4 weeks ago
Professional Services Mgr, Professional Services
Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an on-going effort to fulfill its stated ambition of being earth’s most customer-centric company. Since 2015, Amazon.com has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B) marketplace in the world. With the launch of Amazon Business in Germany in December 2016, Amazon Business expanded to Europe and is now present in five key markets in Europe: Germany, UK, France, Italy and Spain. The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon through an Amazon Business Account. We are focused on building solutions that enable business customers to rethink current strategies, tools and processes for Purchasing and innovate to be fit for the future. Our business customers have different needs than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience to serve this segment.
To support our business growth, we are looking for a Senior Solution Consultant for our Professional Services Team for a full time (40 hours/week) position in London. In this position, you will work with a wide range of B2B customers at a senior level (CPO, CFO, CTO) to assess their business and technical requirements, diving deep on their purchase to pay process and systems, and advising them on how to best leverage Amazon Business solution. as well as discuss new functional and organizational strategies to help customers achieve their business objectives. Lead project evaluation against predefined KPIs, and meet or exceed targets for customers and spend adoption
Start the day with an Account Manager call, whose customer project you have been assigned to, aligning on the project approach and kick off date. You close by planning the customer engagements for the rest of the week and reviewing how you track against your goals.
Amazon Business Professional Services' mission is to accelerate our Customer’s success, adoption, and spend. We accomplish this by guiding their journey with tools and services while building their confidence with insights and trusted resources. AB ProServe has continued to extend beyond its historical focus of solely implementing Customers, to a team that supports Customers throughout their lifecycle.
Experience with Microsoft Office products and applications
- Experience with sales CRM tools such as Salesforce or similar software
- Bachelor's degree or equivalent
- French or Spanish language proficiency
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT.
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