Client Services Manager Care Home

3 weeks ago

Sunderland Tyne and Wear, United Kingdom Devonshire Full time

Are you an experienced Client Services Manager looking for a new challenge? If you love leading a team and have outstanding stakeholder management, you will love this role I am seeking a highly motivated and experienced Client Services Manager to lead the team, whilst being hands-on on working closely in external clients and internal stakeholders.

Our client is a dynamic and forward-thinking organisation committed to revolutionising the way our clients do business who specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.

Success will be achieved through managing the client and internal stakeholders effectively and providing clear verbal and written communications. Growing and developing the client accounts, through existing service offerings, with sales increase and client satisfaction at the forefront.

Effective management of day-to-day client portfolio
Responsible for managing Client Service Account Managers, direct reports responsible for their own client portfolio
Plan team’s schedules and holidays/absences
Responsible for reviewing and approving NCR’s (non conformance reports) and working with the quality and compliance/training teams and team members to identify root cause and preventative methods
Supporting the team with any workload challenges via support of prioritisation, also encouraging best practice in time management skills
Supporting the Strategic Inbound Manager and commercial director to drive initiatives within the team

Marketing/e-commerce
Experience within a customer success role
Strong analytical skills to interpret data meaningfully and provide actionable insights Demonstrated ability to work collaboratively in a team and adapt effectively to change management processes.
Experience within a BPO, RPO or Client Services industries
Strong stakeholder management experience both internal and external
Line management experience

  • Care Home Manager

    2 weeks ago

    Tyne and Wear, United Kingdom Care UK Full time

    Job Summary:We are seeking a highly skilled and experienced Care Home Manager to lead our team at Collingwood Court Care Home in North Shields. As a key member of our management team, you will be responsible for the day-to-day operations of the care home, ensuring that we deliver exceptional care to our residents and maintain a high level of satisfaction...

  • Home Manager

    4 months ago

    Tyne and Wear, United Kingdom Care UK Full time

    Full timeCollingwood Court, Chirton , North Shields Do you have strong leadership skills and experience in developing a service? Ready to take the lead in shaping the future of care? Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom.  We are seeking a passionate and energetic Home Manager to join our...

  • Home Manager

    2 months ago

    Wallsend, Tyne and Wear, United Kingdom Akari Care Full time

    Are you a committed and experienced Home Manager? Akari Care are looking for a passionate Registered Manager to lead our residential home. About Us At Akari Care, we provide residential and nursing care services to the elderly across the UK. Each care home is an extended family, bringing together residents and their loved ones, our colleagues in care,...

  • Home Manager

    2 months ago

    Wallsend, Tyne and Wear, United Kingdom Akari Care Full time

    Are you a committed and experienced Home Manager? Akari Care are looking for a passionate Registered Manager to lead our residential home. About Us At Akari Care, we provide residential and nursing care services to the elderly across the UK. Each care home is an extended family, bringing together residents and their loved ones, our colleagues in care,...

  • Home Manager

    3 weeks ago

    Gateshead, Tyne and Wear, United Kingdom Akari Care Full time €55,000

    Are you a committed and experienced Nursing Home Manager? Akari Care are looking for a passionate Registered Manager to lead our nursing and residential home. Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. About Us At Akari Care, we provide residential and nursing care services to the elderly across the...

  • Home Manager

    1 month ago

    Wallsend, Tyne and Wear, United Kingdom Akari Care Full time €55,000

    Are you a committed and experienced Nursing Home Manager? Akari Care are looking for a passionate Registered Manager to lead our nursing and residential home. Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. About Us At Akari Care, we provide residential and nursing care services to the elderly across the...

  • Home Manager

    1 month ago

    Wallsend, Tyne and Wear, United Kingdom Akari Care Full time €55,000

    Are you a committed and experienced Nursing Home Manager? Akari Care are looking for a passionate Registered Manager to lead our nursing and residential home. Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. About Us At Akari Care, we provide residential and nursing care services to the elderly across the...

  • Home Manager

    3 weeks ago

    Gateshead, Tyne and Wear, United Kingdom Akari Care Full time €55,000

    Are you a committed and experienced Nursing Home Manager? Akari Care are looking for a passionate Registered Manager to lead our nursing and residential home. Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. About Us At Akari Care, we provide residential and nursing care services to the elderly across the...

  • Care Assistant

    3 months ago

    Sunderland, United Kingdom The Croft Care Home Full time

    We have a opening for a experienced care assistant to join our team on days, The Croft Care home is a independent care home supporting 30 residents. your duties will include: - Assist clients with daily activities such as bathing, dressing, and grooming - Help clients with mobility and transfers, support residents with all daily living tasks to the level...

  • Home Manager

    2 months ago

    Rickleton, Tyne and Wear, United Kingdom Barchester Healthcare Full time €10,000

    With over 25 years' experience, nearly 240 care homes, and six independent hospitals, Barchester Healthcare currently have some of the best quality ratings of any large care home provider in the UK. But we're not stopping there: our mission is to provide the best possible person-centred care to elderly and vulnerable people. As a Home Manager within the...

  • Home Manager

    3 weeks ago

    Hebburn, Tyne and Wear, United Kingdom Chroma Recruitment Full time €55,000

    Work as a Home Manager for a local provider within an elderly nursing home. With this provider your line manager will be the company owner to ensure you can get quick movement on requests to maintain the Good CQC in your Home. 25 days holiday + bank holidays ~ Bonus TBC Elderly Dementia experience CQC experience As a Home Manager, you’ll be...

  • Home Manager

    2 days ago

    Hebburn, Tyne and Wear, United Kingdom Chroma Recruitment Full time €55,000

    Work as a Home Manager for a local provider within an elderly nursing home. With this provider your line manager will be the company owner to ensure you can get quick movement on requests to maintain the Good CQC in your Home. 25 days holiday + bank holidays ~ Bonus TBC Elderly Dementia experience CQC experience As a Home Manager, you’ll be...

  • Senior Care Professional

    4 days ago

    Tyne and Wear, United Kingdom Kome Care Ltd Full time

    About Kome Care LtdWe are a leading international service provider of home care and staffing solutions, dedicated to enhancing the quality of life for individuals in need.Our mission is to provide high-quality, cost-effective medical staffing solutions that support the fundamental principles of life.We partner with the NHS and private organizations to...

  • Senior Care Professional

    4 days ago

    Tyne and Wear, United Kingdom Kome Care Ltd Full time

    About Kome Care LtdWe are a leading international service provider of home care and staffing solutions, dedicated to enhancing the quality of life for individuals in need.Our mission is to provide high-quality, cost-effective medical staffing solutions that support the fundamental principles of life.We partner with the NHS and private organizations to...

  • Home Manager

    3 weeks ago

    Gateshead, Tyne and Wear, United Kingdom Leaders In Care Recruitment Ltd Full time €55,000

    Are you an experienced Home Manager with a passion for elderly care? We're on the hunt for a dedicated Manager to join a top-tier Nursing care home near Newcastle. This exciting opportunity id commutable from Newcastle, South Shields, North shields, Sunderland and surrounding areas As a Home Manager, you will enjoy a salary of £55,000 a plus a generous...

  • Home Manager

    3 weeks ago

    Gateshead, Tyne and Wear, United Kingdom Leaders In Care Recruitment Ltd Full time €55,000

    Are you an experienced Home Manager with a passion for elderly care? We're on the hunt for a dedicated Manager to join a top-tier Nursing care home near Newcastle. This exciting opportunity id commutable from Newcastle, South Shields, North shields, Sunderland and surrounding areas As a Home Manager, you will enjoy a salary of £55,000 a plus a generous...

  • Home Care Assistant

    4 months ago

    Newcastle upon Tyne, United Kingdom Radfield Home Care Full time

    **Job Title**: Care Assistant **Location**:Newcastle upon Tyne **Contract**: Full-Time, Part-Time **Salary**:£11.25 - £11.75 per hour **Join our mission**: **At Radfield Home Care, it’s our mission to make ageing a more enjoyable and rewarding experience for all involved and our care assistants have a huge role to play in making this...

  • Care Home Cook

    3 months ago

    Sunderland, United Kingdom Orchard Care Homes Full time

    Extraordinary People, Exceptional Care It’s true what they say, the kitchen is the heart of the home. At Orchard Care Homes, our kitchens are no different. They are at the centre of all our homes and provide delicious, and nutritious home cooked meals for everyone. Care Home Cook - Full Time - 22.5 hours, 3 days per week, flexible hours £11.78 per...

  • Care Services Supervisor

    7 days ago

    Tyne and Wear, United Kingdom Care UK Full time

    Job OverviewCare UK is seeking a highly skilled and compassionate Senior Care Assistant to join our team. As a Senior Care Assistant, you will play a vital role in ensuring the highest standards of care and support for our residents.Key ResponsibilitiesLeadership and SupervisionLead and supervise your shift, ensuring that all care activities are carried out...

  • Care Services Manager

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Home Group Full time

    About the RoleWe are seeking a highly skilled and experienced Client Services Manager to join our team at Home Group. As a Client Services Manager, you will be responsible for leading our team of support workers and coordinators, delivering excellent outcomes for our customers.Key ResponsibilitiesLead and manage a team of support workers and coordinators to...