Performance Analysis Manager

Position Snapshot
Nestlé Professional
Customer Experience (CX) Performance Manager
Location: Hybrid with Park House (Crawley)
Salary up to £48,000 depending on experience + potential bonus + private medical insurance + generous pension scheme + 12 flexible days on top of 25 day holiday entitlement + 2 paid volunteering days + many other excellent benefits
Position Summary
Are you passionate about delivering exceptional customer experiences and driving performance through data-driven insights? We have an exciting opportunity for an exceptional Customer Experience (CX) Performance Manager to join the Nestlé Professional team based in Park House, Crawley. This role will report directly into the Head of CX and will see you lead our initiatives across all digital CX channels in Europe. This is a fantastic opportunity to make a significant impact on our customer engagement and satisfaction.
A day in the life of a CX Performance Manager…
As the CX Performance Manager, you will ensure that the performance of CX initiatives is effectively measured in relation to their success and business impact. You will assess and optimise Nestlé Professional's systems, processes and ways of working to deliver an outstanding customer experience.
A key focus of your role will be analysing performance success across our main digital touchpoints, leveraging your expertise in CRM management and paid media strategy, ideally with experience working in or with digital agencies. You will ensure seamless data and systems integration to accurately measure the impact of CX initiatives on business results.
 
Key responsibilities of this role will also include: 
Performance Measurement and Analysis:
Track and report CX operational KPIs using dashboards.
Ensure seamless connection of data and systems for CX impact measurement.
Monitor industry trends and emerging CX technologies.
Paid media strategy ad campaign management.
Process Optimisation and Improvement:
Identify areas for process optimization and activate relevant teams.
Support strategic process improvements and system integration.
Implement tools and agile processes to enhance CX delivery.
What will make you successful?
Having already got some great CX experience under your belt you will be able to demonstrate your fantastic passion and capability in this space. You will be commercially minded and have excellent communication skills, whilst being able to influence and educate cross functional teams on the CX landscape.
You will be passionate, tenacious; results focused and enjoy working in a highly energetic and exciting environment. Acting as an ambassador for the brand, you will have strong project management and analytical skills whilst being a conscientious team player.
You’ll also:  
Proven experience in CRM platform management.
Hands-on experience with paid media strategy and performance optimisation.
Experience working in or with digital agencies.
Expertise in data and systems integration.
Strong skills in CX performance monitoring and analytics.
Cross-functional project management experience.
Nice to have SQL knowledge.
What You Need To Know
We will be considering applicants as they apply, so please don’t delay in submitting your application.
The closing date for this role is 4th December 2025.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers.  That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.  Be yourself, everyone else is taken