Shift Quality Assurance Auditor

1 month ago


London, United Kingdom TikTok Full time

About TikTok TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve. The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It provides healthy and objective revenue to the platform and promotes content exclusivity. The LIVE Traffic & Ecosystem team seeks a sharp Content Quality Analyst - Operations Support, covering the German community market to help create a better space for content creators and users.
This position is mainly responsible for (not limited to): receiving and resolving operations queries and issues related to Tiktok LIVE content and Ecosystem, communicating with our operations teams, analyzing and providing the best solutions, writing daily reports, following the escalation process, and providing top-quality support experience

Respond and investigate content issues queries in a timely and accurate manner, via internal platform and IM chat;
- Identify internal stakeholders' needs, and quickly troubleshoot technical issues by using internal databases, effective workarounds, and solutions provided by the XFN teams;
- Assist and support training projects and misc adhoc tasks to support operations.
- Participate in developing quality inspection standards and continuously identifying process improvement opportunities.

Bachelor’s degree or above, comes with content moderation / trust & safety / content quality assurance/ technical support or user/ product operations related experience in the internet industry
Proficiency in German language, as needed to review content and liaise with external customers in German.
In-depth contact with local customs and culture, is highly sensitive to social news;
Good with excel and able to form analysis and create reports with both quantitative and qualitative perspective.
A general understanding of Livestream content ecosystem
Ability to work shift hours, flexibility and willingness to support various projects as needed.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.



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