Technical Support and Aftersales Manager
1 month ago
Do you feel like a cog in a machine? That's fine for many, yet not for you. Or perhaps you want to make more of an impact and be recognised for it. This is a key hire that supports 25% growth through improving support and training for dealers, distributors and customers. The company manufactures agricultural machinery that stands out through simplified design that improves usability, robustness, servicing, fault diagnosis and repair. Including the only hybrid engine technology in the market, developed from a commitment to sustainability. You’ll be responsible for:
- Technical support with help from a 1st line administrator. Areas include mechanical, electrical and engines (petrol and diesel hybrid) (60%)
- Design, improve and deliver product training. Could be in person, online, or instructional videos, with support from the team (30%)
- Manage the parts and warranty process, which is mature, with commercial opportunity (10%)
- Full job description, person specification and candidate pack available
- Salary budgeted £40k to £42k. Happy to discuss if your expectations are different.
- Company vehicle
- Profit related bonus
- 23 days holiday, pension, life insurance, employee support schemes etc
- Technical knowledge of engines, hydraulics and electrical systems. Possibly in an agricultural or automotive dealership, or within a manufacturer.
- A technical support professional, capable at training, customer-focused
- Keen to learn and find improvements
- Able to travel one or two days a week
- If you have any questions before applying, or if I can help, please contact me at (phone number removed) or greg dot wyatt at bwrecruitment dot co dot uk.
- Don’t worry if your CV isn’t up to date – use what you have, and we can deal with the rest later
- Every application will receive a reply within three days
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