PRODUCT SUPPORT ENGINEER

3 weeks ago

York North Yorkshire, United Kingdom YORKSHIRE COAST RECRUITMENT Full time

PRODUCT SUPPORT ENGINEER Location: Near York Salary: Depending on experience We are recruiting on behalf of our client near York for a Product Support Engineer, who will play a pivotal role in laying the foundations for the future of their support functions. The ideal candidate will be responsible for creating new platforms and digital content to enhance our client’s support services, ensuring their products are suitable and compliant for market and end-user requirements. Key Responsibilities: Collaborate with internal and external stakeholders to ensure products meet customer and market requirements. Develop and manage product build, test, and production procedures. Conduct online product demonstrations and create engaging digital content. Provide technical insight into Sales and Marketing literature. Log and review all customer support inquiries. Manage and oversee end-product cycle testing to meet or exceed market requirements. Assist the R&D department as required. Oversee first article testing and technical bulletins. Ensure products fulfil customers’ requirements from a technical and commercial standpoint. Successful candidate will have: HND, preferably in Electrical/Electronic Engineering or equivalent. Sound hands-on technical background with good tool skills. Ability to work autonomously and within a team. Background in a similar manufacturing environment. Experience producing technical documentation and supporting information. Previous experience in a customer-facing technical role. Benefits: Mobility allowance Overtime available Monday to Friday, Friday early finish 25 days holidays and 8 bank holidays 5% pension Private healthcare 2 x base salary life insurance If this sounds like the right role for you, please apply today. We will be reviewing applications on an ongoing basis and, if successful, will arrange an interview at the earliest opportunity. Due to the volume of applications we receive, if you have not heard from us within 2 weeks, please assume you have not been shortlisted for this particular role. Yorkshire Coast Recruitment is a multi-disciplined recruitment agency based in Scarborough, North Yorkshire, operating across the UK and covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with applicable regulations

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