IT Support Engineer
2 months ago
We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.
We Are One:For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against Racism
Provide expert hardware support and service to KG colleagues and Teams across the Retail estate, Head Office, and Warehouse.
Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded.
Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.
Field support stores and workspaces in the UK and abroad.
First-line support troubleshooting POS queries
Exposure in the IT industry within a similar role
Sufficient technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/ Office 365, Azure Virtual Desktop
Windows imaging and deployment
Understanding basic Networking TCP IP/ UDP, DNS, VPNs, VLANs
Android and Apple mobile devices deployment
Understanding of EPOS technology/ PEDs/PDQs/Tills - advantageous if experienced with SaaS POS solutions.
Jamf Experience is essential.
A driving License is advantageous but not essential.
Understanding of Windows servers and AWS
Build, configure and install hardware, software and networks for users, stores, and offices.
Monitor, respond to, and escalate business-affecting system events such as disk usage, network outages, server downtime, and security breaches.
Use current security software and systems to ensure a safe technical environment for KG systems and their users.
Ensure all equipment is audited and asset tracked.
Maintain knowledge base support documents to assist with continued support and training.
Comply with and advise on Kurt Geiger Technology standards.
Comply with and advise on security procedures and processes as published by the Information Security Manager
We’re an energic fast-paced brand that embraces progress and strives for innovation. Our hybrid working model offers employees the flexibility to be productive and our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.
Competitive basic salary
Pension and life assurance
Gym Discounts
Enviable discounts
Harrods Discount
Summer Hours
Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.
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