Call Centre Manager

3 weeks ago


Co West Midlands, United Kingdom Mana Resourcing Ltd Full time

JOB TITLE: HR Advisory - Associate Director
SALARY: £60,000 + £10K bonus + £10K car allowance
Our client is a very well-established nationwide provider of business-critical services to thousands of organisations all over the UK.
The successful HR Director will be required to do the following:
* To lead and direct the HR Advisory team.
* To manage consultants' performance within a contact centre environment.
* Identify training needs, themes and trends as well as areas for improvement and communication of these across the department.
* Promote awareness of additional services within the Group and subsequently drive referrals within the department.
* Monitor and review performance activity on a daily basis.
* Assist and lead in any recruitment and interviews for the department.
* Deal with client complaints and internal formal meetings (eg disciplinary and grievance).
* This is a 100% work from the office role. It is not hybrid.
Our client is looking for a Associate Director of HR Advisory with the following experience and attributes:
* Operational HR experience is required.
* Experience in a senior leadership team working with key stakeholders.
* Excellent communication and people management skills.
* Ability to work in a fast-paced contact centre environment
* A dynamic and flexible approach, as well as the ability to work under pressure
* Excellent service issue / complaint resolution skills
* HR Manager, HR Director, HR Advisor Manager, HR Director, Call Centre Manager
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in HR Manager, HR Director, HR Advisor Manager, HR Director, Call Centre Manager #J-18808-Ljbffr


  • Call Centre Agent

    23 hours ago


    Solihull, West Midlands, United Kingdom People Solutions Full time

    Outbound Call Centre Staff FULL-TIME POSITION WORKING MONDAY TO WEDNESDAY 9AM TO 5PM AND THURSDAY/FRIDAY 8AM - 2.45PM PART-TIME POSITIONS AVAILABLE WORKING 25 HOURS A WEEK : Pay Rate: £11.44 PER HOUR - £12.00 PER HOUR What's in it for me? People Solutions are currently recruiting for experienced Outbound Call Centre Staff to join our friendly team...

  • Call Centre Advisor

    6 days ago


    Worthing, West Sussex, United Kingdom First Recruitment Services Full time

    Position: Call Centre Advisor Salary: £22,308 Location: Worthing Hours: Monday to Friday , 9am to 6pm working every other Saturday, 9am to 2pm No experience required. A great opportunity within financial services and Insurance, to join a fast paced and ever growing company in the Worthing area. This Customer Service role will be based in a small...


  • West End, United Kingdom CCA Recruitment Group Full time

    Role: Call Centre Inbound Sales AdvisorLocation: Camden, LondonSalary: £29,000 & competitive bonus schemeOperational Hours: Mon-Friday 8am-8pm with some weekend working on a rotational shift pattern 9-6pm- working 40 hours per weekAre you looking for a company that rewards you? A growing company that has a clear progression path?Do you enjoy talking to...


  • South West London, United Kingdom CCA Recruitment Group Full time

    Role: Call Centre Inbound Sales Advisor Location: Camden, London Salary: £29,000 & competitive bonus scheme Operational Hours: Mon-Friday 8am-8pm with some weekend working on a rotational shift pattern 9-6pm- working 40 hours per week Are you looking for a company that rewards you? A growing company that has a clear progression path? Do you enjoy...

  • Centre Manager

    2 weeks ago


    Hereford, West Midlands, United Kingdom TPS Full time

    TPS Centre ManagerAll the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Who are TPS?TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of...


  • West Bromwich, West Midlands, United Kingdom West Brom Full time

    Contact and Digital Centre Manager Hours:Full time - 35 hours (Occasional Saturday Support) Contract: Permanent Location: Hybrid Working (Head Office, West Bromwich) The West Brom are looking to recruit aContact and Digital Centre Manager on a permanentcontract. The post holder will lead and manage the Telephony & Digital Servicing Teams to address the...


  • West Midlands, United Kingdom Cactus Search Full time

    Our client has an exciting opportunity to join there well-established business as a Head of Contact Centre. This role will support strategic direction of the business and key to enabling high performance achievement and growth opportunities within the market. This role will perform an integral part of the Senior Management Team. You will lead a large team...


  • Smethwick, West Midlands, United Kingdom Essential Employment Full time

    Contact Centre Support Officer needed in Smethwick Paying £12.18 per hr ref 417007 Full time hours on a temporary basis deal with incoming calls and process requests for service from all customer enquiries across multiple channels Ideally have excellent IT skills as the role requires the use of numerous systems and applications. If you are interested...


  • Co. West Midlands, United Kingdom Equans Full time

    Job title: Help Desk Operative Location: City Hospital, Dudley Road, Birmingham B18 7QH Length: 3 months temporary contract to perm Work hour: Shift patterns to be discussed further at interview stage, Working hours will be on a shift basis covering the hours of 07:00 - 19:00. Shift start times will either be 07:00, 09:00 or 10:00 Pay Rate: £24k p/a or...

  • Play Centre Assistant

    1 month ago


    West Bromwich, United Kingdom Jitterbugs Full time

    ✨✨ Recruitment - Play Centre Assistant ✨✨ We are looking for a weekend play centre assistant to join our team. Suitable experience would be advantageous, but full training will be given. Please call Jitterbugs for more information on 0121 557 1868. **Job Type**: Part-time Part-time hours: 16 per week **Benefits**: - On-site...

  • Exams Manager

    4 weeks ago


    Solihull, West Midlands, United Kingdom Solihull College & University Centre Full time

    Solihull College is seeking an Exams Manager to oversee the efficient and effective administration of examinations across all three of our campuses in Solihull, Woodlands and Stratford-upon-Avon. You will have proven experience of exam administration within an educational setting and excellent knowledge of relevant regulatory requirements. In addition to...


  • Solihull, West Midlands, United Kingdom Brook Street Social Care Full time

    Position: Deputy Care Manager Full time with varied shift patterns and the requirement to share the on-call rota. As a Deputy Manager, you will play a pivotal role in ensuring the highest standards of care for the elderly residents who reside in this service. Working closely with an experienced management team, you will oversee the day-to-day...


  • Worthing, West Sussex, United Kingdom First Recruitment Services Full time

    Position: Call Centre Advisor Hours: Monday to Friday , 9am to 6pm working every other Saturday, 9am to 2pm A great opportunity within financial services and Insurance, to join a fast paced and ever growing company in the Worthing area. This Customer Service role will be based in a small call centre and consists of a high volume of inbound calls from...


  • West Molesey, United Kingdom Elmbridge Borough Council Full time

    Employer: - Elmbridge Borough Council- Salary: - S1bar2 / £11.32-£12.24 / £21,246 - £22,968 Pro Rata- Location: - The Molesey Centre for the Community, 2 Bishop Fox Way, West Molesey, Surrey, KT8 2AS- Contract: - Permanent- Working Pattern: - Part Time- Hours: - 15 hours per week. 11am - 2pm Mondays - Fridays.- DBS Check: - Enhanced- Closing Date: -...


  • West Malling, United Kingdom Clearwater People Solutions Full time

    **Contact Centre Advisor**: - Location- West Malling- Salary: - £23000.0- Contact name: - Felicity Handley- Job ref: - 5832- Published: - about 2 hours agoOur client, a not-for-profit organisation are looking for a Contact Centre Advisor to join them on a permanent or part-time basis. The Contact Centre Advisor will be responsible for delivering efficient...

  • Deputy Centre Manager

    2 weeks ago


    West Malling, Kent, United Kingdom Aspire Personnel Ltd Full time

    Our client is a leading provider of commercial Business Centres in the Southeast. They are looking to recruit a deputy Centre Manager 12 months FTC (Maternity Cover) For their centre based in West Malling they are looking to recruit a professional individual to effectively support the manager and their team and to ensure the business customers are...

  • Transport Manager

    3 weeks ago


    Co. West Midlands, United Kingdom SER Limited Full time

    Transport Manager Worcester £45,(Apply online only) basic salary No weekends, Pension, 25 days holiday + Bank Holidays Operating for over 85 years in the UK and 50 years in Europe. My Client is looking for a Transport Manager with an immediate start. Leading the transportation services in Worcestershire, as well as covering local school runs, Private...

  • Transport Manager

    2 weeks ago


    Co. West Midlands, United Kingdom SER (Staffing) Ltd Full time

    Transport ManagerWorcesterGBP50,000 basic salaryNo weekends, Pension, 25 days holiday + Bank Holidays Operating for over 85 years in the UK and 50 years in Europe. My Client is looking for a Transport Manager with an immediate start. Leading the transportation services in Worcestershire, as well as covering local school runs, Private Hire, and Europe!...

  • Deputy Centre Manager

    2 weeks ago


    West Malling, Kent, United Kingdom Aspire Personnel Ltd Full time

    Our client is a leading provider of commercial Business Centres in the Southeast. They are looking to recruit a deputy Centre Manager 12 months FTC (Maternity Cover) For their centre based in West Malling they are looking to recruit a professional individual to effectively support the manager and their team and to ensure the business customers are provided...


  • Solihull, West Midlands, United Kingdom Solihull College & University Centre Full time

    Are you experienced in the Animal Management and Equine field? Are you enthusiastic, committed and dynamic? Would you like to share your knowledge and expertise with students in this leading curriculum area? We are looking for an experienced Lecturer to teach within the school of Animal Welfare & Veterinary Nursing, with a focus around Equine development...