Call Centre Manager
3 weeks ago
JOB TITLE: HR Advisory - Associate Director
SALARY: £60,000 + £10K bonus + £10K car allowance
Our client is a very well-established nationwide provider of business-critical services to thousands of organisations all over the UK.
The successful HR Director will be required to do the following:
* To lead and direct the HR Advisory team.
* To manage consultants' performance within a contact centre environment.
* Identify training needs, themes and trends as well as areas for improvement and communication of these across the department.
* Promote awareness of additional services within the Group and subsequently drive referrals within the department.
* Monitor and review performance activity on a daily basis.
* Assist and lead in any recruitment and interviews for the department.
* Deal with client complaints and internal formal meetings (eg disciplinary and grievance).
* This is a 100% work from the office role. It is not hybrid.
Our client is looking for a Associate Director of HR Advisory with the following experience and attributes:
* Operational HR experience is required.
* Experience in a senior leadership team working with key stakeholders.
* Excellent communication and people management skills.
* Ability to work in a fast-paced contact centre environment
* A dynamic and flexible approach, as well as the ability to work under pressure
* Excellent service issue / complaint resolution skills
* HR Manager, HR Director, HR Advisor Manager, HR Director, Call Centre Manager
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in HR Manager, HR Director, HR Advisor Manager, HR Director, Call Centre Manager #J-18808-Ljbffr
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