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Senior ServiceNow Technical Consultant

4 months ago

England, United Kingdom Global Technology Solutions Ltd. Full time

We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home based
ServiceNow ITSM and CSA certification is required.

The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution.

If you have a strong and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you:
• ITSM, ITIL, ITAM, CMDB/uCMDB
• ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
As a Senior Technical Consultant you will be responsible for the following deliverables:
• Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people)
• Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries
• Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)

To be successful in the Senior Technical Consultant role you must have:
• Hands-on design, development and deployment experience with the Service-now.Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators
• Must have solid understanding and experience in using a number of web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins
• ITIL V2 or V3 Foundations Certification
• Has proven leadership experience in managing small teams and projects
• Be prepared to travel

This role covers the UK and Europe and therefore you must be prepare to travel for work and be flexible around short notice.