Change Management Business Change Manager
2 weeks ago
The British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines
Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the
Our vision is to become the most trusted digital airline. colleagues, accelerate business performance, increase shareholder value, and protect our business
through the innovative and agile use of technology and data.
Together, we are building a better BA.
Create the vision and governance for standard Change Management methods and procedures across the organization that supports agile methodology and traditional delivery approaches.
Implementation of a Release management process and reporting across all suppliers and organizations.
Ensure relevant ITIL processes are effective and compliant across internal and external organizational boundaries.
Working in partnership with IAG Tech and the business to:
Ensure that a full risk and impact assessment is performed by the appropriate groups for all changes.
Deliver data analysis on Change Management trends and performance.
Drive Continual Improvement initiatives to enrich performance and service stability.
Work with product and release engineers within each organisation to address risks to release deployment, release outcomes and the quality of releases.
This role may require travel and working from multiple sites/locations. Willing and able to travel to
Expertise in change management methods, their application, and business benefits.
Expertise in release management methods and reporting. Initiates and manages change to help shape the future direction of IAG Tech and O&I organisation.
Demonstrates clear leadership skills and an ability to influence and persuade across the organisation at senior levels, leading by example and aligning stakeholder groups around a common vision.
Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers, and senior stakeholders across the organisation.
Demonstrates and applies a deep understanding of third-party supplier management principles.
Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues
Fluent written and spoken English.
Senior level IT leadership, gained in a complex global organisation
Proven track record of delivering change to improve IT performance and efficiency.
Strong experience of driving compliance to an ITIL process and enabling business.
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