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Customer Program Leader
4 weeks ago
Job Description Summary
Role Summary
SFD - Standby Flight Display
LPB - Lead Professional Band
GE - General Electric
S&OP - Sale & Operations Planning Job Description Roles and Responsibilities
- Develops strong customer relationships and serves as the interface between customer and GE. Establishes and maintains regular customer reporting rhythms.
- Accountability and leadership of the Production contracts of RIO & SFD. All contract performance related activities, tied to customer(s) or program(s). Perform as interface between the customer and the internal business team, managing the transfer of information and requests.
- Working closely with Engineering, Order Management, Planning, Sales, all aspects of Supply Chain, Sourcing, Quality, and In-Service Support. Define the sequence of activities necessary to deliver the scope of work within time and resource constraints; manages critical path and realigns priorities to balance stakeholders' requirements.
- Lead Toll Gates 10, 11 & 12 across the suite of RIO, SFD & RMS in timely manner.
- Works effectively across Organisational Matrix to prioritise, monitor, align and report relevant metrics - such as S&OP, production scheduling, delivery forecasting, demand management, order-book management, revenue, and margin debt collection & cash-flow, quality, On Time delivery, etc.
- Responsible for ensuring appropriate export licences and governmental requirements are maintained for assigned programme(s).
- Understands the business case and cost baseline to establish budget constraints, drives actions to achieve programme deliverables and business & financial targets throughout the programme lifecycle which include recurring product cost & nonrecurring development costs.
- Assure timely resolution of issues, keep the customer advised of the progress of the program, and negotiate changes, variations, solutions to issues.
- Basic knowledge in Product Management & Program Management.
- A technical background, preferably a degree in Engineering.
- Trained in Lean Six Sigma.
- Trained in Problem Solving through Root Cause Corrective Action.
- Ability to travel domestically and internationally (as required).
- Strong oral and written communication skills. Strong interpersonal and leadership skills.
- Lead initiatives of moderate scope and impact.
- Ability to coordinate several projects simultaneously.
- Effective problem identification and solution skills.
- Proven analytical and organisational ability.
- Highly motivated with personal credibility and the ability to influence internally and externally.
- Ability to work on own initiative.
- Pension
- Bonus
- Life Assurance
- Group income protection
- Private medical cover
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Cheltenham, United Kingdom Jefferson Wells Full timeRole: Program Leader / Customer Account ManagerSite Location: CheltenhamRate: £70 per hour Via Umbrella (Inside IR35) - Permanent availableDuration: 6 Month contractPosition SummaryKey Responsibilities All contract performance related activities, tied to customer(s) or program(s).Perform as interface between the customer and the internal business team,...
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Cheltenham, United Kingdom Jefferson Wells Full timeRole: Program Leader / Customer Account ManagerSite Location: CheltenhamRate: £70 per hour Via Umbrella (Inside IR35) - Permanent availableDuration: 6 Month contractPosition SummaryKey Responsibilities All contract performance related activities, tied to customer(s) or program(s).Perform as interface between the customer and the internal business team,...
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Cheltenham, United Kingdom Jefferson Wells Full timeRole: Program Leader / Customer Account ManagerSite Location: CheltenhamRate: £70 per hour Via Umbrella (Inside IR35) - Permanent availableDuration: 6 Month contractPosition SummaryKey Responsibilities All contract performance related activities, tied to customer(s) or program(s).Perform as interface between the customer and the internal business team,...
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