OVERNIGHT--Full Time

5 days ago


Wednesbury West Midlands, United Kingdom Royal Mail Full time €39,000

Relay Control (Nights) - MS300 - Wednesbury Relay (WS10 7DG)**

**Royal Mail Group

**Relay Control (Nights) - MS300 - Wednesbury Relay (WS10 7DG)**

Starting Salary £39,777, 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates.

Permanent, Full time

Managing and supporting Relay Operational Standards, youll be responsible for compliance and reporting to ensure service practices are maintained to a high level to protect revenue and maximize profitability through analysis of data and continuous improvement activities to meet quality targets by customerstream.

Youll lead the Network Control support during the day and out of hours to invoke any necessary contingencies and disaster planning activities. You will be gate keeper of any Master Schedules for customers (DWP etc), managing the change with the customer and ensuring performance against SLA’s and incidents are logged and monitored. You will drive up driver compliance by analysis of scanning data working with Ops teams to improvemaintain standards.

Continuous improvement activity maintaining specific Quality of Service targets on visits and working on actions to reduce the impact of service credits, as well as completing regular revenue protection audits to identify areas of loss and support improvement activity. Work alongside Account Management.

Manage and support the production and deployment of Standard Operating Procedures (SOPs), a key standard for the Network. Working with operations and commercial to ensure they are fit for purpose both operationally & commercially. Manage, support, and own the production of contingency plans including BCP & disaster scenario planning activity.

You will engage with key stakeholders including Account Management and Operational Teams to provide full end of daypattern reporting.

Produce and interrogate daily exception reports, ensuring escalation of performance issues to the units concerned.
● Support onboarding of new customer solutions, including management of the post-implementation activities through to BAU.
● NEXUS damage report collation and analysis for trends and challenges to improve behaviours and drive down costs.
● Produce weekly and period performance and stats reporting for senior managers.
● Management of TP service suppliers, network services and requirements through PFW liaison.
● Produce budgetary requirements for network and produce period KPI’s to illustrate performance against.
● Special eventscampaign planning.
● Own and control the Relay SharePoint contents and use of.
● Internal transport auditing at unit level.
● Planning and costing of new customer opportunities.

**Attendance Pattern** - Monday to Friday, Hours between 21:00- 05:12

**Operational planning, organising and forecasting.
● Understand commercial impact of customer accounts & impact on revenue leakage.
● PC literate (Outlook, Word & Excel Microsoft applications).

**RMG Share Schemes - partnership and matching share offer.
● Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
● Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
● Supportive and generous company sick pay.
● Your Wellbeing - you and your family have 247 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. Available only to permanent employees

**Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spousespartners.

For more information on Royal Mail Group and our values please click here:

**Bank, Banking, SharePoint, Night, Operations, Finance, Technology

**



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