Team Manager immediate start

3 weeks ago


London, United Kingdom DELIVEROO Full time

Compliance Team Lead
(Junior Manager)
Reporting into the Global Rider Operations Manager, you will be leading the Rider Compliance team, who are responsible for ensuring our riders are compliant and supported while on the road. Deeply embedded within the operations processes of Deliveroo, and Rider Compliance is central to our continued success through its impact on rider retention and rider satisfaction.
You will be involved in executing large scale global projects related to compliance pipelines and process standardisation.
As part of the Rider Services Centre you will work with the Global Operations team and local markets on projects that drive executional excellence, process improvements and new compliance initiatives.
Day to day management of the processes that ensure our riders are compliant while on the road.
Drive efficiencies in the team through cross training, effective KPIs and performance management
Own communication with our key stakeholders, developing ways to communicate data in a clear and efficient format
be part of a 24/7 on-call rota, on-call roughly 2 weeks per quarter
Compliance process adherence
Improve quality scores
Ensure policies and processes are in place

Adaptable Fixer - enthusiastic, flexible & adaptable with the ability to remove barriers & bottlenecks via facilitation, creativity & resourcefulness. Knows how to prioritise - the ability to determine what needs immediate attention and is of the highest value, while keeping stakeholders informed
Effective communicator - needs to be able to explain complex process to a range of stakeholders in a way that can paint a clear picture, helps us solve a problem, get executive support, or train new team members
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We are a technology-driven company at the forefront of the most expanding industry in the world. Workplace & Diversity
We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space
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