Manager - Pub / Restaurant

3 weeks ago

London, United Kingdom Courthouse Shoreditch Full time

The Courthouse Hotel Shoreditch is a 5-star property that combines the grandeur of a Grade2 listed Baroque style building with laid-back personalized service, forming the perfect alchemy. We are located in the centre of Shoreditch, famed for its buzzing nightlife and eccentric charm.
Our facilities consist of 128 guest rooms and suites, a unique restaurant concept, 3 bars including a roof top bar, 11 event spaces, a 196-seat screening room, 2 lane bowling alley, luxurious spa, swimming pool and fitness centre.
Definitely an exciting and amazing place to work
We are currently looking for a passionate Bar Supervisor to join our team. The Bar Supervsior will be responsible of our F&B outlets: Jailhouse Bar, Rooftop Terrace and our Private Members Bar.
The Bar Supervisor ensures that the first and last impression our guests encounter sets a standard of warmth, welcoming, communication, energy and spirit.
Essential Elements
1.Keeper of the vibe: he / she is constantly in the role. Brings and keeps energy in the room, exudes confidence and charisma relaxes people.
2.Trendsetter: Desires to be on the cutting edge, is a natural leader that inspires trust. Able to influence others and keeps abreast of unique and offbeat sources to evolve.
3.Crowd pleaser: enjoys being a focal for attention and uses it to create the vibe. High energy level, is a part of the room and the experience. Makes it a personal experience for the guest. Comfortable and at ease with people.
4.Cool under pressure: able to deal with situations with finesse and style. Composed and confident.
5.In the know: has a network(s), is a decision maker, is a source of approval that others seek out.
Direct Reports Responsibility
Implement revenue generating ideas consistently.
Operate with constant floor presence and guest contact.
Assure product quality and consistency is maintained.
Promote inter-company business relationsshare best practices.
Perform training and evaluations with designated core responsible employees.
Promote guest satisfaction throughout the operation with continued training of staff.
Participate actively in the training programmes.
Activities
Provide support and guidance in each revenue centre to achieve or exceed budgeted revenue and net operating income goals.
Develop and implement action items to achieve revenue goals.
Ensure labour and expense guidelines are adhered to in order to maintain budgeted expenses.
Establish and enforce property specific Standard Operating Procedures.
Institute and monitor service and/or product upgrades in order to maintain the companys competitive edge.
Implement repeat guest recognition programs to build loyalty to the operation.
Meet with bar staff (one on ones) and employees (focus groups, staff meetings) to evaluate their goals, objectives and potential.
Develop a coaching relationship with all direct reports and perform at least two team-coaching sessions per year for supervisors team.
Be bold and innovative in approaching our business. Take risks.
Based on shared responsibility and leadershipunifying the talent and energy of each member of the team.
Principal Outcomes
Ensure consistency and continuity within operation.
Ensure revenue and net operating income budgeted results.
Make optimal use of financial resources.
Ongoing training and development of each individual to assist them in reaching their potential.
Continuous evaluation and improvement of the operations.
To be an integral part of the development of future projects in the company
QUALIFICATION REQUIREMENTS:
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
EDUCATION and/or EXPERIENCE:
Relative experience in similar capacity and establishments within the last 2 years.
LANGUAGE SKILLS:
Ability to read, write and speak fluently
REASONING ABILITY:
Ability to apply common sense, define problems, collect data and notify and advise senior management when necessary. Ability to successfully re-prioritize tasks in a moments notice.
OTHER SKILLS and ABILITIES required:
Excellent verbal and written communication skills.
Customer service oriented with an outgoing, upbeat and positive personality.
Leadership qualities and professional well-groomed appearance.
Ability to work in a team and independently.
Excellent organizational skills with the ability to multi-task and meet multiple deadlines.
Ability to successfully work in a fast-paced environment.
Ability to maintain composure in a potentially stressful environment.
Ability to successfully interact with all levels of employees and management.
LEGAL REQUIREMENTS
In line with present UK working requirements all candidates are required to provide proof of eligibility to work within the U
If you haven't heard from us within 14 days please consider your application to have been unsuccessful.
TPBN1_UKCT

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