Legal Officer-Housing

2 weeks ago

Salford Greater Manchester, United Kingdom Networx Recruitment Full time

Contract Type: Permanent, Full Time
Hours: 35 hours per week, Monday - Friday
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow.
Our customer corporate objective is, to help customers to achieve and maintain a successful tenancy by providing a home that’s right for them and offer tailored support when and where needed. This role will help us to do this by working with all relevant teams to deliver a customer focused Tenancy & Estate Management service within our communities and attain excellent performance standards and outcomes.
Working closely with Community Safety Officers, as well as managing a case load of Low Harm Anti-Social Behaviour to keep our communities safe
Support the estates team to tackle estate management priorities such as litter, fly tipping and graffiti. assisting with enforcement through the LA or leading on clean up days and community events as well as education activities for residents
Collaborate with internal and external stakeholders to delivered desired outcomes for customers and communities
Monitor performance in all functions against KPIs and use data to inform decision making and add value to drive improvements in terms of cost, quality and productivity to maximise returns and customer satisfaction to continuously improve operations and outcomes
Support the roll out of our Digital Services, including providing support to customers to register and use the IVH App.
Knowledge of social housing and it’s legislation
Be IT literate including Microsoft Office 365
Due to the nature of the role you must have a flexible approach to working hours and hold a valid driving license due to the travel involved in the role.
Our culture is inclusive, and we are committed to increasing diversity. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
#We are a not-for-profit housing association, providing affordable homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness, and support people to reach their potential.
Our organisation is all about people – the people who live in our homes, the people in the communities we serve, and the people we work with.
Our culture is inclusive, and we are committed to increasing diversity. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
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