IT Support Engineer

4 weeks ago

Forty Green Buckinghamshire, United Kingdom Lorien Full time

I am representing an established customer of mine on completing an important hire for an IT Support Engineer. In this position you will be the first point of call to all 1st and 2nd line support requests and escalate incidents.

Key Responsibilities:

  • You will need to make use of the ITSM system to prioritise the tickets and keep on top of your workload whilst keeping employees updated.
  • You will be working in a small team and reporting directly to the IT Support Manager, you will be responsible for supporting daily running of the IT department as well as get involved in projects.
  • The role is not limited to help desk, and you will get involved in many ad hoc IT projects and installations.
  • You will need to be someone who is up for a challenge and enjoys a big variety of IT tasks, starting from admin duties all the way to system administration and new installations.

Skills:

  • Using the ITSM system, you will provide first and second line support to employees on a range of IT issues with a can do attitude you will seek to resolve these as swiftly as possible.
  • Face to face support and Service Desk Tickets.
  • Setup and troubleshoot issues related to PC's, laptops, Mac's, mobiles, tablets and more (Windows, Android and iOS).
  • Office 365, Exchange support and administration.
  • Windows 7 and 10 support.
  • Monitor systems backups and vulnerability notifications to ensure that any issues raised are resolved promptly.

Please review and respond.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

With insight across the whole of Lorien, we’ll keep you ahead of the curve on the talent market.

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