Adult Care Services Manager

2 weeks ago

Abertillery Blaenau Gwent, United Kingdom New Directions Holdings Limited Full time

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
To ensure all care packages are covered with an appropriate care worker at all times. To liaise with the registered manager to ensure adequate cover for all existing and new packages to guarantee the smooth running of the care service. To assist the manager in the management of costs by ensuring working patterns are efficient and logical. To provide excellent quality care and support service to vulnerable adults and children, both at home and in the wider community.
Health Cashback scheme
Life Assurance of 4 x salary
Pension Salary Sacrifice Scheme
A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
Opportunity to purchase additional annual leave through salary sacrifice
A Giving Back day – to offer your services to the local community
Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
Opportunity to join our 3% interest Christmas savings scheme
Employee referral scheme; Regular social, health and well-being events
To support the Registered Manager and direct care staff, to ensure effective and efficient person-centred service delivery.
Supervise, mentor and act as a positive role model to Care Workers to ensure effective and efficient person-centred service delivery to all people who use the service
To ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being
Ensure staff have appropriate skills/training to meet service user need
Assist in developing and delivering an appropriate induction programme for new Care Workers
Assigning care workers to customers, whilst working within the standards and requirements of the company.
Accepting, allocating and processing referrals for new work efficiently and accepting and processing changes and amendments to existing care packages
Ensure the promotion of participation and independence in order to facilitate the achievement of the best possible outcomes
Manage and monitor systems for the administration of medication and of the assessment of risk of abuse, failure to protect and harm to self and others Support people using the service to maintain family links if they so desire
Ensure concerns regarding vulnerable adults and children are reported without delay Monitor and promote individual’s rights to expect and receive respect for their diversity, differences and preferences
Develop and maintain effective relationships to promote individual’s choice about their care and support
To attend networking events increasing own knowledge of the sector and identifying future trends
Liaising/building relationships with brokerage, LHB and hospital discharge units
Ensuring all runs and working patterns meet the needs of the company, customer and care worker
Ensuring adequate cover is available for sickness, absenteeism or holidays
Ensuring all emergency on-call issues are dealt with effectively e.g. covering calls either directly or indirectly when care workers are sick or absent. Recording all emergency calls and passing the information to appropriate parties
Participate in the out of hour’s service on a rota basis
Ensure efficient and effective rota management eliminating unnecessary travel and waiting time.
Ensuring mileage and distance travelled is monitored and recorded
Assign and Manage I-Connect Phones
Prepare & validate Invoicing to local authorities where applicable
Contribute towardthe Inspection process and local authority monitoring
Contribute to the Quality Assurance process by regularly seeking feedback from staff
To work within the policies and procedures of ND Care and Support paying special attention to the policies which promote a safe working environment for all.
Ensure that the service delivered is compliant with the required external regulatory standards
Ensure that the service delivered is compliant to contract
Monitor and report on compliance with health, safety and security regulations and requirements including completing relevant risk assessments for designated area of responsibility
Contribute to the development of health, safety and security policies, procedures and practices

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