Customer Training Support Advisor

2 weeks ago

Clayton le Moors Lancashire, United Kingdom FRASERS GROUP FINANCIAL SERVICES Full time

At Frasers Group we're rethinking retail. Through digital innovation and unique customer experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME
Frasers Group Financial Services is the next chapter of significant growth for the Frasers Group, offering customers across the brands a range of flexible ways to pay and loyalty rewards through an innovative app. The business has well established, resilient roots in the Studio Financial Services business, but is set for unrivalled growth as it scales rapidly, putting the Frasers Group customer at the heart of everything it does.
Based in sites across the UK, Frasers Group employ over 30,000 colleagues in a wide variety of roles, delivering great colleague experiences, many of whom have seen their careers grow with opportunities within the wider business. At FGFS we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for an Account Servicing Advisor to join our Financial Services customer service Team based at our Clayton Operation.
Our Account Servicing Advisor will handle customer contact effectively and professionally across all channels, consistently delivering excellent customer experience and outcomes, meeting targets in line with quality and regulatory standards and expectations.
As an Account Servicing Advisor, you will be:
Effectively handling and dealing with customer complaints, queries, and feedback across all channels, delivering an excellent customer experience through to resolution.
Supporting customers in financially difficult situations to set up an affordable re-payment plan. Detecting fraud and preventing loss, whilst supporting victims and brand reputation
Adhering to all compliance, governance, risk, and quality standards, ensuring that the right customer outcomes are achieved.
Maintaining a high level of customer service.
Frasers Group Financial Services is ambitious, the business is growing quickly with the solid foundations of the wider Frasers Group supporting it. We have a lot of experienced colleagues who will tell you they love working here because of the great people and the opportunity to develop your career.
Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles:
Experience of working within the financial services sector.
Good working knowledge of financial sector compliance and governance, i.e., FCA, TCF, Data Protection

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