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Electronics Planning Technician

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Eastleigh Hampshire, United Kingdom Matchtech Technology Full time

Job Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager. As the primary point of contact with Customer Service Representatives (CSRs), you will play a crucial role in maintaining inventory levels of service-related materials. If you have a strong background in planning, excellent communication skills, and a passion for delivering exceptional service, we encourage you to apply. RMA Planning:

Utilise SAP to efficiently plan and coordinate RMAs within the Service Centre load.
Inventory Maintenance:

Manage and maintain inventory levels of Service Centre materials and equipment.
Familiarity with electronic test equipment to facilitate efficient troubleshooting and understanding of repair processes. Knowledge of products and software applications is a plus.
Experience with ERP software systems, ideally SAP, to effectively manage RMA planning and other service-related tasks.
Proficiency in Microsoft Word and Excel for documentation, reporting, and data analysis purposes.
Education: BTEC/City guilds in Electronics. Experience: Minimum 2-3 years of electronic test equipment service experience with a good understanding of electronics. Language Requirement: Fluent in English.