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Training & Content Engineer

2 months ago

United Kingdom Boxooo International Full time

Role: Training Content Developer Reporting to: Global Head of People and Culture
Reporting directly into the Global HO People & Culture this is a key role to drive our training and operational standards. Work closely with the LMS Adviser ensuring all online modules are designed in line with our brand standards and requirements including all Food Safety, Health and Safety modules are compliant and are fit for purpose 
~ Working within the LMS to develop a full Training strategy for our onsite Hospitality teams both FOH & BOH
~ Develop training materials for our site team – including but not exclusively (Brand inductions, Standard Operation Procedures, Brand Standard Documentation, Operations Manuals etc.. )
~ Develop training manuals and deliver training for all Boxooo systems: including but not limited to – HRS/Reservations/Purchasing/ Food Safety System etc…
~ To ensure all the relevant legislative training to ensure the Company targets are consistently achieved and legislative requirements are met and adhered to
~ To maintain awareness in legislative changes regarding food hygiene and health and safety and implement changes to ensure compliance
~Conduct continual training needs analysis, to develop, implement, and update Management and leadership developmental training courses, career pathways, high potentials and materials in response to business needs, as and when necessary - considering the associated financial costs
~ To regularly review guest experience and team capability with Operations Managers, and to provide support, refresher training and ad hoc training as required at restaurant level to include team and Managers
~ To maintain awareness at restaurant level of hygiene, health and safety, food and service standards, notice boards, recruitment and selection, payroll and people procedures to be able to coach, advise or assist managers regarding all business processes
~ Develop an ongoing Manager’s in Training program (Developing and onboarding Managers and Senior Chefs) across business by liaising with General Managers and Operations Managers to discuss and review the MIT’s training and progress, working in partnerships with local trainers
~ Work alongside Operations Team by spending days in their areas to identify ways in which the Training Department can add value. Support openings by creating opening plans ensuring all team members receive adequate training and development
~ Review and act on data extracted from the LMS System


A Brand Ambassador, be approachable and flexible with a calm manner and great people skills
~Excellent time management skills, and the ability to work on projects alone and as part of a team
~ Ability to build good working relationships with the senior team, restaurant teams, and partners
~ At least 5 years’ experience working in a Training department – with an operational understanding within the catering and hospitality industry – specifically from a franchising or global brand
Proven track record of the development of training materials, SOP’s and an in depth understanding of LMS platforms

We are a global hospitality company, pioneering cultural change through the way businesses and people connect through technology, around a shared passion for food. From our lifestyle destinations to our cloud-based software platform, we offer opportunities to our customers for new experiences, the transfer of products, ideas, business, and influence.