Support Analyst

1 month ago

Milton Keynes Buckinghamshire, United Kingdom RSM UK Full time

Milton Keynes, Buckinghamshire, United Kingdom

We are searching for an experienced Support Analyst

Job Summary

To provide support, as partof a national support team, responding to IT issues raised by staff regardlessof location. 

The hours of support provided across the team will be 7am till 7pm, comprisingthree work patterns:

07:00 to 16:00

08:30 to 17:30

10:00 to 19:00

Providing regular attendance and support within RSM offices as part of a scheduled programme, and as directed by the Regional Managers

Responsibilities

  • Respond to queries raised via a National telephone number, email, and through Service Manager
  • Troubleshoot and seek to resolve to completion all reported IT issues
  • Liaise/Escalate calls to National IT teams and Regional Managers as appropriate
  • Unpack, set up, install and repair desktops, laptops and servers including full client software installations, on a Windows 10 Enterprise Platform
  • Assist users in access to, and use of, all relevant application.
  • Configuration and maintenance of network printing and multi-function devices
  • Manage space availability on Network volumes
  • Assist the National IT Faculty in deployment of new software, and resolution of any local issues relating to LAN / WAN
  • Apply patches and updates as directed by the ITF
  • Maintain security of the systems as defined by the Director of IT
  • Applying the Starters/Leavers Process in conjunction with HR
  • Provide user help/training via a variety of resources
  • Promote and implement only National IT Standards as set by the IT Faculty, and ensure they are complied with
  • Provide regular on-site visits to offices as agreed with Regional Managers
  • Regular updates on progress to the Regional Managers

The Role Requires

  • Excellent communication skills – particularly telephone and written
  • Experience of working in a professional practice environment
  • The ability to assess each User’s level of IT knowledge and be able to deal with or adapt assistance to match
  • Familiar with maintenance and administration of Windows 10 Enterprise, Windows Server through ADS
  • The use of a centralised helpdesk call logging environment
  • A good understanding of IT/Data Security policies and procedures and reporting/escalating any non-adherence.
  • Good knowledge of Microsoft Office 365 is essential
  • Good problem solving and diagnosis skills
  • Able to prioritise and manage conflicting demands
  • Working knowledge of working in a virtualised environment
  • Thorough understanding of file access and management in a WAN / LAN environment
  • Familiar with wireless networks and networking
  • Use of Audio/Visual equipment and installations
  • Ability to work to tight deadlines

Attributes

  • Customer Focussed Attitude
  • Excellent communication & Interpersonal skills
  • Good team player
  • Smart appearance
  • Must have a flexible working attitude in regard to hours and location
  • Diplomatic
  • Inquisitive
  • Desire to learn
  • Self -motivated
  • Self-confident
  • Able to work under pressure
  • Ability to train and assist users
Experienced hire

Permanent

MILTON KEYNES

Technology & Digital Advisory

Couldn't find a suitable vacancy? Please submit your CV here

Working here

Thousands of personalities make up RSM and we believe the power of being you, is the power of being understood. Every member of our team brings unique insights and a passion for the middle market companies we champion.

As one of the world’s largest networks of audit, tax and consulting firms, we deliver the big ideas and services that help middle market organisations thrive. Our global network spans more than 120 countries, but our passion is always the same: to help our clients move forward with confidence.

At RSM, we care about our people, it’s what shapes us. No two people are the same, which is why our approach is tailored to their specific needs, beyond the nine-to-five.

The UK group of companies and LLPs trading as RSM is a member of the RSM network. RSM is the trading name used by the members of the RSM network. Each member of the RSM network is an independent accounting and consulting firm which practises in its own right. The RSM network is not itself a separate legal entity in any jurisdiction. Read more

#J-18808-Ljbffr

  • Networks Support Analyst

    1 month ago

    Milton Keynes, Buckinghamshire, United Kingdom Jas Gujral Full time

    Infrastructure Network Support Analyst We are looking for an experienced Network and Infrastructure Support Analyst with at least 5 to 7 years solid hands-on expertise. good applications experience on windows platforms Windows Server – 2003 upwards experience with Application deployment via GPO’s a benefit experience with image deployment...

  • Executive IT Support Analyst

    1 week ago

    Milton Keynes, Buckinghamshire, United Kingdom Lorien Full time

    Executive/ VIP Support Analyst Milton Keynes - Onsite minimum 2 days a week 3 month contract My client, a large Bank, is looking for a IT Support Analyst who has extensive experience with Executive and VIP Support. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential directors and...

  • Executive IT Support Analyst

    2 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom Lorien Full time

    Executive/ VIP Support Analyst Milton Keynes - Onsite minimum 2 days a week 3 month contract My client, a large Bank, is looking for a IT Support Analyst who has extensive experience with Executive and VIP Support. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential directors and...

  • Executive IT Support Analyst

    4 days ago

    Milton Keynes, Buckinghamshire, United Kingdom Lorien Full time

    Job Description Executive/ VIP Support Analyst Milton Keynes - Onsite minimum 2 days a week 3 month contract My client, a large Bank, is looking for a IT Support Analyst who has extensive experience with Executive and VIP Support. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior &...

  • IT Support Analyst

    1 month ago

    Milton Keynes, Buckinghamshire, United Kingdom Nexus Jobs Limited Full time

    Senior IT Infrastructure Support Analyst- Milton Keynes Senior IT Infrastructure Support Analyst - Milton Keynes Our Client is looking to recruit a Senior IT Infrastructure Support specialist with at least 5 to 7 years experience having come up the ranks from 1 st level support through to 3 rd level support including project work. You will have very...

  • Executive/ VIP Support Analyst

    1 week ago

    Milton Keynes, Buckinghamshire, United Kingdom Lorien Full time

    Executive/ VIP Support Analyst Milton Keynes - Onsite minimum 2 days a week 3 month contract Inside of IR35£250 MAX My client, a large Bank, is looking for a IT Support Analyst who has extensive experience with Executive and VIP Support. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior &...

  • Executive/ VIP Support Analyst

    2 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom Lorien Full time

    Executive/ VIP Support Analyst Milton Keynes - Onsite minimum 2 days a week 3 month contract Inside of IR35£250 MAX My client, a large Bank, is looking for a IT Support Analyst who has extensive experience with Executive and VIP Support. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior &...

  • Executive/ VIP Support Analyst

    4 days ago

    Milton Keynes, Buckinghamshire, United Kingdom Lorien Full time

    Job Description Executive/ VIP Support Analyst Milton Keynes - Onsite minimum 2 days a week 3 month contract Inside of IR35£250 MAX My client, a large Bank, is looking for a IT Support Analyst who has extensive experience with Executive and VIP Support. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200...

  • Infrastructure Network Support Analyst

    1 month ago

    Milton Keynes, Buckinghamshire, United Kingdom Jas Gujral Full time

    Infrastructure Network Support Analyst We are looking for an experienced Network and Infrastructure Support Analyst with at least 5 to 7 years solid hands-on expertise. Must be able to technically as well as manage all the day to day tasks as part of the hands-on aspects of this role. The following are some of the skills required: Strong infrastructure...

  • Infrastructure Network Support Analyst

    1 month ago

    Milton Keynes, Buckinghamshire, United Kingdom Nexus Jobs Limited Full time

    Job Description Infrastructure Network Support Analyst We are looking for an experienced Network and Infrastructure Support Analyst with at least 5 to 7 years solid hands-on expertise. Must be able to technically as well as manage all the day to day tasks as part of the hands-on aspects of this role. The following are some of the skills required: ...

  • Desktop Support Analyst

    1 month ago

    Milton Keynes, United Kingdom 1st Choice Rec Full time

    **Desktop Support Analyst (Hybrid working)** - Salary:DOE - Monday to Friday - Hybrid Working (3 days WFH / 2 days in the office) - 9am-5pm - 37.5 hours per week Our client is seeking a Desktop Support Analyst to join their Milton Keynes based Marketing team. As a Desktop Support Analyst in our IT team, you will be playing an important role by supporting...

  • HR Systems/support Analyst

    1 month ago

    Milton Keynes, United Kingdom FS1 Recruitment - Marketing, Digital & Creative Recruitment Full time

    **HR Systems/Support Analyst (Temp)** **Location**: Primarily remote with some travel to Milton Keynes Our well-known client is looking to recruit a HR Systems/Support Analyst to join their HR Systems Team. It’s an exciting time to join the Systems team, and the main purpose of this role is to be constantly delivering and managing high levels of people...

  • Senior IT Infrastructure Support Analyst- Milton Keynes

    1 month ago

    Milton Keynes, Buckinghamshire, United Kingdom Nexus Jobs Limited Full time

    Senior IT Infrastructure Support Analyst- Milton Keynes Job Description Senior IT Infrastructure Support Analyst - Milton Keynes Our Client is looking to recruit a Senior IT Infrastructure Support specialist with at least 5 to 7 years experience having come up the ranks from 1 st level support through to 3 rd level support including project work. Must...

  • Executive/ VIP Support Analyst

    1 week ago

    Milton Keynes, United Kingdom Lorien Full time

    Executive/ VIP Support AnalystDo you have the right skills and experience for this role Read on to find out, and make your application.Milton Keynes - Onsite minimum 2 days a week3 month contractInside of IR35£250 MAXMy client, a large Bank, is looking for a IT Support Analyst who has extensive experience with Executive and VIP Support. Executive Support...

  • Executive/ VIP Support Analyst

    3 days ago

    Milton Keynes, United Kingdom Lorien Full time

    Executive/ VIP Support AnalystDo you have the right skills and experience for this role Read on to find out, and make your application.Milton Keynes - Onsite minimum 2 days a week3 month contractInside of IR35£250 MAXMy client, a large Bank, is looking for a IT Support Analyst who has extensive experience with Executive and VIP Support. Executive Support...

  • Executive/ VIP Support Analyst

    1 week ago

    Milton Keynes, United Kingdom Lorien Full time

    Executive/ VIP Support AnalystMilton Keynes - Onsite minimum 2 days a week3 month contractInside of IR35£250 MAXMy client, a large Bank, is looking for a IT Support Analyst who has extensive experience with Executive and VIP Support. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential...

  • Executive/ VIP Support Analyst

    1 week ago

    Milton Keynes, United Kingdom Lorien Full time

    Job DescriptionExecutive/ VIP Support AnalystMilton Keynes - Onsite minimum 2 days a week3 month contractInside of IR35£250 MAXMy client, a large Bank, is looking for a IT Support Analyst who has extensive experience with Executive and VIP Support. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior...

  • Executive/ VIP Support Analyst

    2 weeks ago

    Milton Keynes, United Kingdom Lorien Full time

    Executive/ VIP Support AnalystMilton Keynes - Onsite minimum 2 days a week3 month contractInside of IR35£250 MAXMy client, a large Bank, is looking for a IT Support Analyst who has extensive experience with Executive and VIP Support. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential...

  • Executive/ VIP Support Analyst

    1 week ago

    Milton Keynes, United Kingdom Lorien Full time

    Executive/ VIP Support Analyst Milton Keynes - Onsite minimum 2 days a week 3 month contract Inside of IR35 £250 MAX My client, a large Bank, is looking for a IT Support Analyst who has extensive experience with Executive and VIP Support. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior &...

  • Executive/ VIP Support Analyst

    2 weeks ago

    Milton Keynes, United Kingdom Lorien Full time

    Executive/ VIP Support AnalystMilton Keynes - Onsite minimum 2 days a week3 month contractInside of IR35£250 MAXMy client, a large Bank, is looking for a IT Support Analyst who has extensive experience with Executive and VIP Support. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential...