Weekend Telephone Counsellor

1 month ago


England, United Kingdom The Portfolio Group Full time

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offer the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.
The role requires high levels of professional standards whilst working in a digital environment, adhering to the company's core values and achieving daily goals. The counsellor will support people to use the online health and wellbeing tools, including the company's online wellbeing platform.
Providing emotional support and guidance via digital mediums to clients. Day to day responsibilities as a Digital Counsellor:
To provide an efficient and effective digital counselling service to all service users.
To effectively answer queries and triage to determine the most appropriate type of support required, i.e. advice, counselling etc.
Legal Department.
Respond to all web enquiries and tailor responses to meet individual requirements.
To maintain a caseload of online CBT clients
To undertake training provided, and to utilise appropriate skills within interactions, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc.
Essential Skills and Competencies as a Digital Counsellor:
Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
Relevant telephone experience
High level of computer literacy (MS Office, Word, Excel and PowerPoint) with outstanding written communication, motivational and engagement skills.
Desirable skills and Competencies for a Digital Counsellor:
EAP experience
Experience of providing counselling through digital forms
BACP (or equivalent) membership and accreditation paid for
~ BACP CBD Hub
~ Monthly incentives such as weekends away
~ 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
~ Birthday Off/Mental Health Day
~ Profit Share Scheme
~ Perkbox (staff discount scheme)
~ Christmas bonus after 3 years of service
~ Contributory Pension Scheme
~ Allied Pride Network
~ Social events throughout the year
~ Free breakfast on Mondays
~ Fresh fruit delivered to the office each week
~ Private health insurance after 5 years service
~ Life Insurance
~ Discounted eye test
~ Discounted glasses/contact lenses prescription

(phone number removed)LS


  • Senior Counsellor

    4 weeks ago


    England, United Kingdom IPRS Health Full time

    Based in Ipswich but with roles through the UK, IPRS Health is one of the UK’s leading providers of physiotherapy, mental health and wellbeing services, to the Occupational Health, Insurance and Legal sectors. IPRS Health are a forward-thinking organization, utilizing the latest in digital innovations to provide first-class clinical services to their...

  • Counsellor Job Role

    4 weeks ago


    South West England, United Kingdom NonStop Consulting Ltd Full time

    Want to work flexible days? Choose your days, weekends, a couple of hours available as well? Very good rates that increase with time? Then this is the job for you! I am looking for a Counsellor and a Psychotherapist who will work with adults on a short-term or/and long term basis, 100% from home. Check out more details below: Job Type**:Self-employed...


  • England, United Kingdom Merco Recruitment Full time

    Are you an experienced Advanced Nurse Practitioner looking for a locum opportunity in telephone triage? Look no further! We are currently hiring locum ANPs to join our dynamic healthcare team in York. Please note that this is not a remote role - you will be required to work onsite in York. Rates: £40-£63 (Can start on a higher rate dependant on...


  • England, United Kingdom Merco Recruitment Full time

    Are you an experienced Advanced Nurse Practitioner looking for a locum opportunity in telephone triage? Look no further! We are currently hiring locum ANPs to join our dynamic healthcare team in York. Please note that this is not a remote role - you will be required to work onsite in York. Rates: £40-£63 (Can start on a higher rate dependant on...


  • England, United Kingdom Merco Recruitment Full time

    Are you an experienced Advanced Nurse Practitioner looking for a locum opportunity in telephone triage? Look no further! We are currently hiring locum ANPs to join our dynamic healthcare team in York. Please note that this is not a remote role - you will be required to work onsite in York. Rates: £40-£63 (Can start on a higher rate dependant on...


  • England, United Kingdom Simon Acres Group Full time €28,000

    Simon Acres Recruitment are seeking an Internal Salesperson for a highly successful independent supplier of construction products based in Cambridgeshire. Salary: Up to £28,000 per annum + Quarterly bonus Hours: Monday - Friday , 7:00am - 4:30pm (no weekend work required) Key responsibilities: Deliver new business sales and existing account...


  • England, United Kingdom Simon Acres Group Full time €28,000

    Simon Acres Recruitment are seeking an Internal Salesperson for a highly successful independent supplier of construction products based in Cambridgeshire. Salary: Up to £28,000 per annum + Quarterly bonus Hours: Monday - Friday , 7:00am - 4:30pm (no weekend work required) Key responsibilities: Deliver new business sales and existing account...


  • England, United Kingdom Simon Acres Group Full time €28,000

    Simon Acres Recruitment are seeking an Internal Salesperson for a highly successful independent supplier of construction products based in Cambridgeshire. Salary: Up to £28,000 per annum + Quarterly bonus Hours: Monday - Friday , 7:00am - 4:30pm (no weekend work required) Key responsibilities: Deliver new business sales and existing account...


  • England, United Kingdom Simon Acres Group Full time €28,000

    Simon Acres Recruitment are seeking an Internal Salesperson for a highly successful independent supplier of construction products based in Cambridgeshire. Salary: Up to £28,000 per annum + Quarterly bonus Hours: Monday - Friday , 7:00am - 4:30pm (no weekend work required) Key responsibilities: Deliver new business sales and existing account...


  • England, United Kingdom NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. - Job Title: Field Support Weekend Executive -...


  • England, United Kingdom NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. - Job Title: Field Support Weekend Executive -...

  • Locum ANP

    1 month ago


    England, United Kingdom Merco Recruitment Full time

    Are you an experienced Advanced Nurse Practitioner looking for a locum opportunity in telephone triage? Look no further! We are currently hiring locum ANPs to join our dynamic healthcare team in York. Rates: £40-£63 (Can start on a higher rate dependant on qualifications) Medical Centre Acomb, United Kingdom Job Description: - Conduct telephone...

  • Locum ANP

    4 weeks ago


    England, United Kingdom Merco Recruitment Full time

    Are you an experienced Advanced Nurse Practitioner looking for a locum opportunity in telephone triage? Look no further! We are currently hiring locum ANPs to join our dynamic healthcare team in York. Rates: £40-£63 (Can start on a higher rate dependant on qualifications) Medical Centre Acomb, United Kingdom Job Description: - Conduct telephone...

  • Locum ANP

    4 weeks ago


    England, United Kingdom Merco Recruitment Full time

    Are you an experienced Advanced Nurse Practitioner looking for a locum opportunity in telephone triage? Look no further! We are currently hiring locum ANPs to join our dynamic healthcare team in York. Rates: £40-£63 (Can start on a higher rate dependant on qualifications) Medical Centre Acomb, United Kingdom Job Description: - Conduct telephone...


  • Huddersfield, West Yorkshire, England, United Kingdom Pinnacle Group Limited Part time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...

  • Remote GP

    1 month ago


    England, United Kingdom Totally Full time

    Totally’s Urgent Care Division are seeking qualified General Practitioners to join us on a permanent salaried basis at our Hexham UCC. This post is for Evenings 18:30-22:30, Weekends between 08:00-22:30, We also offer Bank Zero Hours. This is an exciting opportunity to maintain your skills and continue providing excellent patient care to suit your work...

  • Remote GP

    1 month ago


    England, United Kingdom Totally Full time

    Totally’s Urgent Care Division are seeking qualified General Practitioners to join us on a permanent salaried basis at our Hexham UCC. This post is for Evenings 18:30-22:30, Weekends between 08:00-22:30, We also offer Bank Zero Hours. This is an exciting opportunity to maintain your skills and continue providing excellent patient care to suit your work...

  • Remote GP

    4 weeks ago


    England, United Kingdom Totally Full time

    Totally’s Urgent Care Division are seeking qualified General Practitioners to join us on a permanent salaried basis at our Hexham UCC. This post is for Evenings 18:30-22:30, Weekends between 08:00-22:30, We also offer Bank Zero Hours. This is an exciting opportunity to maintain your skills and continue providing excellent patient care to suit your work...

  • Remote GP

    4 weeks ago


    England, United Kingdom Totally Full time

    Totally’s Urgent Care Division are seeking qualified General Practitioners to join us on a permanent salaried basis at our Hexham UCC. This post is for Evenings 18:30-22:30, Weekends between 08:00-22:30, We also offer Bank Zero Hours. This is an exciting opportunity to maintain your skills and continue providing excellent patient care to suit your work...

  • Functional Assessor

    1 month ago


    England, United Kingdom Everpool Recruitment Full time €39,500

    Location: Torquay, TQ1 (Site-based and Remote) Permanent Full-Time and Part-Time Opportunities Available (9:00 am - 5:00 pm) Salary: £39,500 per annum + Amplify Your Earnings with Bonus Scheme Competitive Salary and yearly salary reviews Performance-based Bonus of 10% Revel in Work-Life Harmony: Monday to Friday Schedule (No Weekends) Embrace Freedom...