Operations Manager

3 weeks ago

Birmingham, United Kingdom Network Rail Full time

About Network Rail

Network Rail operates and maintains the railway infrastructure 24/7 365 days a year.

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When you're part of our team, you matter to us and you matter to millions. Watch our video to find out more

We're continuing to build a more diverse and inclusive organisation which is representative of the passengers we serve. To do this, it's essential we become a more open, diverse and inclusive organisation, harnessing the skills and expertise of all our people and attracting the best talent to help us have a safe, accessible railway for everyone. We're an inclusive employer of choice and we welcome applications from everyone

Within this role, you will be part of the North West & Central Region, working for the Central Route.

The Central route covers a major part of the national rail network, with hundreds of thousands of passengers, and thousands of tonnes of freight carried within our route each week. Within our route is the Chiltern Main Line between London Marylebone and the West Midlands, the Snow Hill line from Stratford-upon-Avon to Worcester, the Cross City line in Birmingham, and lines to other cities including Wolverhampton, Coventry, Walsall, and Oxford.

We also have big plans under way in the Central route. The planned HS2 railway includes stops in Birmingham and Solihull, providing much-needed additional capacity on the rail network and faster journeys for passengers. East West Rail will also re-establish a rail link between Cambridge and Oxford

Brief Description

What will you be doing?

Manage and direct the Local Operations Managers, to deliver on a consistent basis, the professional management of operations workforce and effective leadership of operational safety and train service delivery.

About the role (External)

What does the average day look like?

1. Manage the leadership and direction of the Local Operations Managers to deliver the day-to-day train service including during time of perturbation.

2. Provide leadership and direction to the operations team acting as a role model and mentor, progressing agreed development plans through continual monitoring and review to enhance team performance

3. Lead the collation of robust contingency plans and implement through planning and liaison with all stakeholders including TOCs, II, Control and Electrical Control Rooms.

4. Lead the implementation and support development of operational risk mitigation plans, to include Level Crossings, SPADs, Route crime, seasons management and other operational activities.

5. Manage and maintain an effective working partnership with the Maintenance function so that maintenance activities deliver outputs required for train service delivery.

6. Manage and deliver and adhere to an expenditure budget.

7. Lead Area compliance with the Operations Manual, the Rule Book and applicable elements of OHSM and the SSM.

8. Deliver compliance with competency assessment systems to deliver a competent operations team.

9. Give support to the introduction of new technology and signalling schemes being introduced safely and effectively.

10. Manage, lead and direct the continuous improvement cycle with particular emphasis on business and safety loss.

11. Effectively coordinate resources to support the achievement of safety KPIs.

In order to be successful in this role, we would like you to have/to be:

• Experience of and skilled in leadership and development of people *

• Experience and competence in operational management

• Ability to attain rules and regulations level 1 competency *

• Ability to attain Rail Incident Officer *

• Experience of dealing with Employee Relations

• Ability to understand financial systems and budgetary tools

• Hold full driving license

• IT skills in relation to report writing, corporate IM packages

• Experience in managing customer needs and requirements

It's not mandatory to have the below, but it would be desirable to have:

• Understanding corporate governance e.g. procurement rules

• Understanding of company's obligations in relations to RSC

• Understanding in business improvement processes

• Understanding railway industry structure and responsibility

• Experience of investigatory skills (Root Cause Analysis)

* denotes post holder must attain relevant competency prior to carrying out activity

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