Retail Claims Integration Manager

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Ready to spearhead transformative initiatives in one of the world's largest insurance brokerage firms? Join Gallagher's UK Retail Claims division as an Integration Manager, contributing significantly to the future of our business. This important role will support the Retail Claims Teams during the integration of recent acquisitions, fostering strategic change that improves operational performance, regulatory alignment, and customer satisfaction. This is a great opportunity for experienced claims or integration professionals who thrive in fast-paced environments and are passionate about technology, process, and people-led transformation. How You'll Make An Impact Lead Integration Activities: Collaborate with Delivery Leads and Claims Leaders to drive integration across claims operations. Translate Business Needs: Define and deliver requirements aligned with the future operating model and project plans. Compliance: Ensure all transformation activities meet regulatory standards and guidelines. Collaborator Engagement: Engage with key collaborators across the key business units/areas to establish core requirements. Represent Retail Claims on working groups and ensure alignment with programme objectives. Communication Strategy: Create and implement communication plans that align with central themes. Change Management: Assess impacts, develop adoption strategies, and minimise disruption. About You Experience in transformation, operational, or change management. Strong collaborator engagement and communication skills. Experience in insurance, financial services, or regulated industries (claims experience preferred). Analytical approach with attention to detail and comfort handling data and financials. Experience in matrix-managed, multi-location teams and third-party supplier collaboration. Exposure to claims systems (e.g., Guidewire, Duck Creek) or broking platforms (e.g., Acturis, CDL Strata) is advantageous. A degree or equivalent experience in Business, Insurance, IT, or a related field is optional but advantageous. ACII qualification or progression towards it is desirable. Development Opportunity Whether you're a top-tier insurance professional or have experience leading change or company integrations, this role offers autonomy to lead key change initiatives. You will contribute significantly to an exciting, forward-thinking company. You'll make a real impact on Gallagher's path and advance your career in a dynamic, encouraging setting. Ready to take the next step in your career? Join Gallagher and be part of a team that's reshaping the future of insurance through innovation, collaboration, and excellence. Apply now to become our next Integration Manager and help us deliver outstanding outcomes for the people we serve and our teams. #APIntegration Compensation And Benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.