Branch Manager

2 months ago

London, United Kingdom Northern Dock Systems Full time

Position: Branch Manager

Location: Surrey, BC

Manager: Vice President

Full-Time/Part-Time: Full-time

Work Hours: Monday to Friday, 7:30 am to 4:30 pm

Who are we?

We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers across a wide variety of industries. NDS has been a trusted source for various companies across Canada since 2002. Our certifications, accreditations and memberships have helped us provide exceptional service.

What are we looking for?

The primary function of the Branch Manager role is to make sure the designated service and installation functions are running as effectively and efficiently as possible, with a smooth process that meets the expectations and needs of our customers and clients and creates the highest level of efficiency and communication possible with strong focus on continuous improvement.

What will you be doing? Management of Assigned Field Staff
  • Primary point of support for all field workers in specific territory and engage with each member daily to ensure oversight of assigned job
  • Manage local coordinator(s)
  • Support local sales team
  • Responsible for all work in territory to be handled efficiently for all scopes of work (service, install, PM)
  • Ensure that work order execution is completed in a professional and accurate manner
  • Ensure time management and attendance policies are followed and accurate time tracking for billing purposes
  • Be involved in daily scheduling calls to maximize efficiency and know whereabouts of locations of field staff
  • Recruit, coach and teach new staff on technical issues
Service Management Daily Items
  • Work with inside service team to constantly review schedule to ensure maximum efficiency.
  • Review active order reports (WIP) to ensure all orders are being completed in acceptable time as outlined.
  • Learn and be capable to perform all internal functions including scheduling, work order reports, estimating, parts ordering, receiving etc.
  • Attend and participate in customer site visits when required
  • Site visits to assist sales resp – PM repair walk through, take offs
  • Job completion walkthrough with customer to ensure work is completed as requested
  • Warranty assessment and action plan to repair
Facility & Asset Management
  • GEO Reports – Idling report, gas, driving
  • Maintain parts inventory
  • Ensure facility is clean and organized in a safe and efficient manner
  • Ensure truck audits are performed for safety and cleanliness
  • Confirm tools are in proper working order and accounted for
Health & Safety
  • Confirm that all regulatory, NDS and client safety policies are followed
  • Maintain certifications as required
  • Ensure daily inspections sheets are completed and turned in on a regularly scheduled basis
  • Work with manager and finance to improve service technician efficiencies by utilizing, managing and being responsible for KPI’s
  • Ensure that Accounting Department requests are resolved and communicated in a timely manner to internal and external parties
  • Resolve all customer escalations – billing or service related
Review and Analysis of Reporting & Metrics with Manager
  • KPI – FTF
  • P/L report
  • All service and install escalations
What are we looking for?

In executing duties for this role, we expect the incumbent to exhibit the following:

  • A commitment to high professional ethical standards
  • Clear and respectful communication with staff and suppliers always
  • An ability to handle multiple projects concurrently while managing sometimes conflicting deadlines
  • A collaborative management style that engages with the larger organization for the benefit of all
  • An ability to effectively delegate responsibilities and tasks when appropriate

If you are interested in this position, please, send in your resume and we will contact you directly as soon as possible.

Thank you and we look forward to hearing from you

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are Equal Opportunity Employer; promoting accessibility and inclusivity at work and offering accommodation for applicants as required and requested.

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