Sales Support

2 weeks ago

United Kingdom J. Adams & Co. Full time

ABOUT US

Founded in 2015, J. Adams & Co is a luxury British lighting brand, showcasing craftsmanship, innovative engineering and authentic design made in Britain. Each product in our rapidly expanding collection is designed in-house and made by hand at our UK Birmingham factory using only the highest quality materials.

WHAT WE ARE LOOKING FOR

We are looking for an enthusiastic and motivated Sales & Studio Assistant to join our dynamic team, situated at our new London Clerkenwell Showroom. As the welcoming face of our brand, you'll play the important role of greeting clients and setting the tone for their experience. We're seeking someone with passion, energy, and a vibrant personality to make a lasting impression on our visitors.

This role requires you to be in the showroom 5 days a week

SALES SUPPORT / SHOWROOM CO-ORDINATOR

Showroom Duties:

· Welcome and assist showroom visitors, give guidance to retail customers about our products.

· Manage the showroom calendar, showroom appointment bookings, and events.

· Assist in the day-to-day running of the office/showroom space, ensuring it is well stocked and presentable. 

· Work closely with our marketing and design teams to assist where necessary.

Sales Support:

· Oversee the sales ordering process, from enquiry to delivery, ensuring a high level of customer service throughout.

· Answer initial customer enquiries via phone, email, and support them with information and advice.

· Manage sales inbox, between UK, EU & USA, distributing emails to relevant territory. 

· Create and distribute brochures and samples for prospective customers. 

· Assist and support the Sales Manager in all aspects of sales operations.

· Maintain and update CRM database with account details, project information and insights. 

THE IDEAL CANDIDATE

· Outstanding customer service skills to ensure client satisfaction.

· Proven experience in a similar role, preferably within design, lighting, or luxury goods.

· Consistently provide exemplary service levels to new and existing customers, going above and beyond wherever possible.

· Exceptional organisational skills and great attention to detail.

· Show initiative and be able to problem solve efficiently and independently.

· Be an excellent communicator and collaborator.

· A team-oriented mindset, willing to contribute to a small team and assist as needed.

· Proficiency in IT tools such as Outlook / Word / Excel and experienced with invoicing systems such as Xero.

· Proficiency in design software such as Adobe would be beneficial.

 

WHAT WE OFFER

· Annual company bonus 

· Career development into Account / Key Account management.

· Monthly Work Socials 

Please apply with your CV and Cover Letter to  jack@jadamsandco.com

Please note that we are only able to respond to candidates shortlisted for an interview.

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