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Technical SME

1 month ago

United Kingdom Insight International (UK) Ltd Full time

Project Description:

The objective of the project is to keep the data on premise at client but host the Outbound Dialer function on cloud.

Outcome:

Upgrading Outbound Dialer- Manage the collections and agents daily call scheduling and performance monitoring

Skills:

  • Experience on Alvaria CX products or similar.
  • Knowledge on Cloud Contact Center infrastructure.
  • IT Ops. support Knowledge on contact center