Front of House Assistant/Porter

3 weeks ago

London, United Kingdom Cleveland Clinic London Full time
Salary :

£24,358 Hours :

Rota including weekends and nights. Location:

R

otation between sites of 33 Grosvenor Place, London SW1X 7HY, 24 Portland Place, London W1B 1LU and 55 Moorgate, London, EC2R 6BH Contract:

Permanent

What are we looking for? Cleveland Clinic London are looking to recruit a Front of House Assistant/Hospital Porter, with previous hospitality experience, to be thefront-line ambassador for Cleveland Clinic London. You will act as the first point of contact to welcome and assist all patients, visitors and caregivers. Please note this is not exclusively a Reception or Front of House restaurant position in terms

ofresponsibilities.

What makes us different? Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, Caring for life, researching for health, and educating those who serve, assures our unwavering commitment to professional

development.

What will your duties include? Transfers patients between various areas of the hospital, ensuring their safety and dignity at all times

Creates a welcoming environment for our patients, visitors and caregivers by demonstrating care, empathy and team work

Assists with the replacement and transportation of medical gas cylinders in accordance with policies and procedures

Operates the hospital mailroom and provides a postal distribution service to patients and caregivers

Adheres to policies and procedures and attends all mandatory training or courses specific to the role

Accompanies patients to their room and other areas, explains hospital facilities/services, and provides a comprehensive room orientation

Transfers patients using beds, wheelchairs and stretchers

Assists with the safe handling and transportation of luggage, medical equipment and other items

Parks vehicles in the designated parking facilities

Books all visitors in the visitor management systems in place and coordinates their arrival

Answers calls promptly, takes clear messages, and makes accurate notes

What we need from you? Experience in Hospitality role/setting

High School Diploma/ General Educational Development

(desired)

Experience in assisting patients/visitors within a supportive role

Proven ability to work independently or as part of a team

Driving License

(Preferred)

Caring and compassionate nature

Proficient level of written and verbal English

High level of emotional intelligence, empathy and integrity

Punctuality, accountability, and reliability

What we can offer you? We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include: 25 days Annual leave plus 8 days Bank holiday a year

Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange

Private Medical Insurance and Private Dental Insurance

Life Assurance

Discounted gym facilities in our Admin Office Building

Employee Assistance Programme

Seasonal Ticket Loans

Who we are? Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare. With over 100 years of history, our Patients First philosophy is at the heart of everything that we do.

Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions. Lets deliver World Class care together As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

TPBN1_UKCT

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