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Surrey, United Kingdom ASG International Full timePractical points:Title: Account DirectorLocation & Flexibility: Surrey - HybridType of Contract: PermanentLevel Guideline: based on experience but guideline: £50 000 to £60 000Ideal Matching Profile might look like this:Leadership / senior profile with ideally client services backgroundIdeally you will speak Spanish however we will consider candidates who...
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Director, Customer Account Manager
3 months ago
Job Description Sciterion – Medical communications that enable positive change in clinical practice to benefit the lives of people living with health issues.
Our mission is to drive excellence in medical affairs including medical education and medical communications. We facilitate meaningful exchange between industry, healthcare professionals and patients.
Our diverse and passionate teams explore, innovate, and develop solutions together delivering credible and compelling medical content via engaging and immersive experiences. We are now recruiting for an Account Director to join Sciterion.
Provide clear project leadership to all members of your team, ensuring all assigned projects and accounts are completed according to time and budgetary requirements and are in line with agency quality standards.
The Account Director (AD) should lead by example, demonstrating excellent account handling skills in all areas, including championing the use of all agency and client processes and procedures. This will also include overseeing the financial management of accounts and supporting senior management to optimise efficient working within the business unit.
As an ambassador for the team and company, you will exemplify sound communication and business skills, both externally, by building lasting client relationships and driving organic growth and internally by motivating account teams to uphold the agency values and deliver work to a consistently high standard.
Lead and support client or project-related meetings and encourage colleagues to work collaboratively in progressing work. Empower the client services team to lead project-related work
Establish and reinforce relationships with key client stakeholders, primarily marketing, medical, and procurement teams
Lead client or project-related meetings and motivate colleagues to work collaboratively in progressing work
Lead the successful delivery of projects through the effective management of resources within your team, to help ensure all demands on the accounts are serviced effectively and profitably
Lead and motivate account teams to fulfil their potential, ensure accounts are managed with a clear structure of roles/responsibilities, and support them to take ownership and responsibility for projects
Make recommendations to the senior team on project resourcing and staffing requirements; Proactively sell agency services that are innovative, visible, and profitable, as well as create and develop opportunities for growing business within existing accounts
Be aware of the wider industry, client competitor strategies, and market environment, and use this knowledge to direct the account teams’ work in consultation with clients
Partner with other Havas Health & You network providers accordingly, to help secure larger business wins
Direct and support the account team to develop, reconcile, and negotiate project budgets and guide colleagues in doing the same
Have an in-depth understanding of the financial status of accounts at all times including overall responsibility for internal reporting using the sales sheet
Ensure the development of direct reports by having regular 1:1 review meetings, identifying development needs, supporting and tracking progress against set objectives
Manage upwards where applicable, participate in and sometimes lead management discussions.
Accept responsibility and accountability for the outputs and performance of your team
Strong medical communications experience with a focus on supporting medical affairs and medical education projects for pharmaceutical companies
