Engineer Field Service

4 weeks ago


Runnymede Surrey, United Kingdom JLB Recruitment Ltd Full time

Qualifications • BS EN16005 • ADSA/AIDA

Experience & Expertise

• Time served experience within the industry

• Able to install, service, fault find & repair Auto Doors from different manufactures

• Able to confidently and accurately survey for installations, repairs and servicing

• Possess a good working knowledge of Automatic Door systems

• Capable of reading wiring diagrams/schematics

• Decisive problem solver

• Capable of planning time, prioritising and managing own workload

• Able to confidently carry out Risk Assessments and write detailed worksheets

• Able to expertly handle customers’ expectations and confidently handle difficult/stressful situations

Role & Responsibilities

Surveying • Survey assets on site obtaining comprehensive details to include quantities, makes, models, locations, photographs etc to enable us to quote for Service and Maintenance Contracts and build detailed asset/condition reports.

• Survey assets on site for repair - Identify parts required and time needed to facilitate repair and obtain photographs of parts.

• Survey for new installation. Obtaining all required information including precise measurements, RAL colours etc. Servicing

• Service Auto Doors in accordance with applicable standards.

• Identify any further work required

• Complete and submit detailed work sheets

• Complete and submit detailed service sheets

• Complete and submit details of any further work required including reasons work is needed and photographs of parts and assets.

Repair

• Repair asset as required

• Offer first visit fix wherever possible

• Obtain necessary authorisation from site to fit any parts that may be required

• Complete work sheet

• Detail any further work required Customer Service

• Provide excellent levels of customer service at all times to customers both face to face and over the telephone

• Able to calm angry or irate customers

• Go the “extra mile” for all customers General

• Submit detailed reports, work sheets, service sheets etc in an accurate, timely manner

• Ensure van stock is accurate and kept at adequate levels

• Look after tools and vehicle advising of any problems, straight away



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