Online Store Manager
3 weeks ago
Cardiff Store Manager - 12 Month Fixed Term Contract
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
As a store manager, you're responsible for assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to our customers. For us, the store leadership roles are not just about what happens within the store's walls - although we want to deliver a wow, showroom experience to our customers every single day - it's also about the community around you.
We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a store manager, you'll support the brand leader and store team in delivering amazing in-store and online service. Your role will also oversee and provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great time management, resilience, multitasking and determination to ensure that in store customer journey, the financial targets and delivery of business critical updates all happen appropriately.
Leadership of your team of floor managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store and online customer experience
Support the brand leader in the development of your team. You will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories.
With the help of our reporting technologies, you walk our shop floors on a daily basis 'through the eyes of our customers', maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace
You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers - showcasing achievements and the pride in your team through our Google platforms
Awareness and handling of employee related matters in store: you will work alongside your brand leader to resolve issues in a timely and effective manner
Our standalone store in Cardiff, Wales has been open since 2009 and usually trades from 09:00am - 20:00pm (subject to seasonal change). Store Location. Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
#You have strong relationship management skills, creating fun and inviting environments for both team and customers and you have the ability to influence our partners when needed
An active user of all reporting technologies with proven ability to use to your commercial advantage; Natural affinity in learning new systems and processes in a digital environment
Honest, trustworthy and dependable - you live by our brand values
A protector of the brand. You are dedicated and committed to the success of the brand
Positive and inspiring: you're a natural coach and want to help our teams do their best and feel appreciated
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