Commercial Property Claims Adjuster

2 weeks ago


Ipswich Suffolk, United Kingdom AXA XL Full time

Senior Claims Adjuster - Property & Construction
Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
As a Senior Claims Adjuster, you will play a critical role in the Property claims team by managing and resolving major losses for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to the claims management.
You will provide oversight and direction related to coverage analysis, investigation, evaluation, reserving and resolution of a book of product specific claims in accordance with your agreed authority and the Claims Handler Guidelines.
• You will effectively control a portfolio of high value and technically complex claims by ensuring that communications, new claims and notifications are dealt with in a timely manner.
• Supporting Underwriting and Actuarial teams and key stakeholders in connection with claim trends, marketing and business development.
• Assist Claims Manager with implementing strategy within the Claims team.
• Supporting the claims operations team to generate reports, monitor service level agreements (SLA's) to ensure best practice and chase up information required to progress the claim.
You will report to Claims Manager - Property & Construction.
Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both AXA XL and the insured.
• Significant experience and advanced knowledge of high value and technically complex London Market Commercial Property & Construction claims.
• Considerable experience n the London Market claims arena, with extensive experience of coordinating, managing and influencing both co-insurers and re-insurers.
• Understanding how the Claims function operates, including the lifecycle of the claim.
• Delivering prompt, fair, innovative and accurate claims service enhancing strong broker and client relationships.
• Creating a common understanding for both parties, taking the perspective of others into account and leveraging that to persuade or negotiate agreements and/or action.
• Builds a strong position in the management and resolution of Claims.
• Provides claim handling support/training to team members.
• Uses relevant data to gain buy-in and support in setting and implementing case strategy.
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