Senior Benefits

3 weeks ago

Newtown Powys, United Kingdom Barcud Full time

37 Hours, Full Time, permanent

Provide a high-quality, customer focused Tenancy Sustainment service that enables Barcud to meet its business objectives and the needs of its tenants.

Provide a professional high quality, comprehensive and customer focused Tenancy Sustainment service with particular emphasis on customer care in accordance with the Association’s policies and procedures.

* Provide support to tenants struggling to financially maintain their tenancies, noting eligible welfare benefit entitlements in order to maximise income including undertaking visits and directing tenants to external organisations for further help.

* Assist Housing Officers with new tenancies as required to ensure prospective tenants incomes are maximised and rents affordable.

* Foster strong relationships with Barcud’s partners and external agencies, including Local Authorities and Department of Works and Pensions and updating information as necessary.

* Encourage completion of Cynnal survey forms by tenants

* Assist tenants and community groups within Barcud to access funding, financial aid and welfare, particularly by working alongside the Housing Oficers.

* Support the development and implementation of Tenancy Sustainment processes, systems and procedures within Barcud IT system.

* Deputise for the Senior Cynnal Officer when required.

Educated to A Level standard or equivalent, including English Language at GCSE level.

* A recognised relevant professional qualification, particularly from the Chartered Institute of Housing. (Full driving licence.

Delivering a Housing Management service that is high-quality and customer focused.

* Working closely with communities to improve their resilience.

* Fostering strong relationships with a range of external stakeholders.

* Public sector or Housing Association experience

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