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Collections Associate

2 months ago

Glasgow, United Kingdom Everyday Loans Full time

Are you looking for a fresh start? Have you got collections experience and looking for a new challenge? Everyday Loans are currently recruiting for a collections associate based in the branch. Everyday Loans is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits As a Collections Associate, you will be responsible for the collection of customer debt in arrears in line with regulatory and Everyday Lending policies. Should be a team player, sharing best practice across the team to deliver improved performance or customer outcomes.

Work within agreed policies and procedures, and will receive quality assurance checks each month with feedback provided on how they can improve performance and/or quality and customer outcomes.

Process immediate and future payments, complete income and expenditure assessments where required, agree arrangements and will refer to the Financial Difficulties/Vulnerable team should a customer require a none standard/out of policy Treating Customers Fairly arrangement.

Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. Bonus scheme

• Private healthcare

• Life assurance

• Excellent company pension 3% employee to 8% employer contribution

• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed)

• Cycle to Work vouchers

• Retail Discounts

• Tech scheme

•