Quality Assurance Officer

3 weeks ago

United Kingdom Remote Worker Ltd Full time €30,000
Quality Assurance Officer - £30K - Fully Remote

1 week ago Be among the first 25 applicants

Square 4 Partners is collaborating with a leading and rapidly expanding client within financial services, searching for Quality Assurance Officers to join their team. This opportunity is perfect for individuals enthusiastic about career advancement and eager to be part of a vibrant and growing team. Key responsibilities: Evaluate calls in adherence with FCA guidelines. Monitor call volumes, support the Customer Success Team, and identify business trends and risks. Performing spot checks and identifying vulnerable calls. Collaborating with other stakeholders such as Compliance and Team Leaders. Meet designated call sampling targets and timelines while crafting detailed call feedback summaries. Experience and skills required: Thorough understanding of current FCA regulations, consumer duty, outcome testing, and cross-cutting. Strong interpersonal skills and understanding of customer-centric values. Good work ethic - be a team player and work on your own initiative to meet deadlines. Location: England. Working Arrangements: Flexible / Remote. Salary: £30,000 + other benefits. If you'd like to register interest, please send your CV to cgreen@square4.com.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Quality Assurance
  • Industries Staffing and Recruiting

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Sr. Quality Assurance Officer (North America or Europe)

Bracknell, England, United Kingdom 1 day ago

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