Service Desk Specialist

4 weeks ago


United Kingdom BURGEON IT SERVICES Full time

Job Title: Service Desk Analyst

Job Location: London

Job Type: Contract

Job Description:

Supporting the L1/L2 Service Desk

  • Incident, standard change & problem handling on L3 level.
  • Prepare, and execute non-standard changes requested by the customer (creating run books, joining CAB’s and executing the changes).
  • Execute Production plan activities such as (solving vulnerabilities found by vulnerability management, executing, or supervising Monthly patch cycles).

Execute Manage LCM within their scope (new releases of software/firmware/patches etc.

Mandatory Skill

  • MES

Desired/Secondary skills

  • L3 Support , DB Migration , Infrastructure Support


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