First Line IT Support Specialist

3 weeks ago

Eccles Greater Manchester, United Kingdom BluetownOnline Ltd Full time

An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK.
At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office.
This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service.
Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role.
Logging all incidents and service requests
Setting up new devices for our client base, both Windows and Mac
Managing your time efficiently and planning your day accordingly
IT related degree or relevant qualifications highly desirable
Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT
Able to demonstrate a good all-round knowledge of IT principles
Knowledge of Windows OOB would be beneficial
Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous
Experience in initial remote diagnostics along with analysis and monitoring would be advantageous
The willingness to learn new software and hardware skills
Knowledge of Microsoft cloud solutions including Office 365 would be advantageous
Experience with Desktop & Server admin across the Microsoft stack would be advantageous
We make work life balance a normal, not a benefit
Comprehensive inhouse and external training offered
Competitive salary that reflects your skills and experience
Diversity and Inclusion:
We value diversity and inclusion; This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.
Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
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