Customer Support Advisor

4 weeks ago


Lincoln Lincolnshire, United Kingdom Soper of Lincoln BMW Full time
  • Customer Support Advisor (Maternity Cover)
Customer Support Advisor (Maternity Cover)

Soper of Lincoln BMW are recruiting for a Customer Support Advisor (Maternity Cover).

Can you build up an excellent rapport over the Telephone?

As a Contact Centre Advisor, you will be responsible for dealing with inbound sales and after-sales enquiries via email, telephone and live chat. You will also be expected to make outbound sales/after-sales calls and do telephone-based customer satisfaction surveys.

Responsibilities will include:

- Making service appointments, both over the phone and in person

- Outbound calls to book MOT and service reminders

- Selling of service

- Maintain and update accurate database records

- Respond to customer enquiries in a timely and professional manner

- Taking overflow switchboard calls, and reception cover when needed

Requirements:

- Comfortable with achieving targets

- Call Centre Experience

- A good telephone manner

- Ability to Multi-Task

- PC literate

- Being able to deal with a high level of admin is essential within this role

Full training will be given; although experience within the Motor trade is ideal, it is not essential.

Job Types: Full-time, Maternity Cover

Salary: From £22,249.00 per year

- Company pension

- Free parking

- On-site parking

- Access to staff car scheme

Schedule:

- Monday to Friday

- Weekend availability

To apply please email your CV to jobs@soperbmw.co.uk.

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