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Customer Success S
2 months ago
Series-A funded scale-up FinTech business, taking the payments space by storm
Recognised and partnered with leading global financial institutions
As Head of Customer Success, you will join the business to fully establish and build a high-performing Enterprise Customer Success department. You will lead the strategic vision and execution of all customer success initiatives, driving customer satisfaction, retention, and growth.
The vision for this role is growth into VP of Customer Success, making it a truly great opportunity.
A strong background operating as an IC within Customer Success (Preferably with payments).
A successful background building & leading a Customer Success function within a scale-up SaaS solution (Fintech).
Payments experience (You've worked within Fintech, in-particular you know the payments space) - You can talk their language A real eye for customer success OR you’ll identify as a Customer Success nerd- Either way, you love CS
A clear communicator and skilled leader, who has no issue connecting with professionals at all levels from graduates to senior-level stakeholders. A combination of market knowledge and experience of building a CS function is the winning combo here.
Circa £120k with equity and bonus potential
~ Remote-first
~33 days holiday including bank holidays
~ Life Insurance
~ ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support.
