Senior Tech Support Analyst

2 weeks ago


London, United Kingdom Luxoft Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Project description

You'll be working for Application Support & Reliability AM in London, United Kingdom. We are aligned to the Asset Management (AM) business and are responsible for providing production support in a 24x7 follow-the-sun model, utilizing hubs in Singapore, India, Poland, and the US. We have responsibilities for supporting all AM business applications from front to back office, client reporting, trade-lifecycle, etc. We offer excellent learning and career development opportunities, including internal mobility.

Responsibilities

We're looking for a tech support analyst to:

provide technical support for business users on a variety of technology issues.

support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.

continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.

coordinate with multiple and varied teams to participate in special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.

ensure supportability and quality are maintained with the introduction of production changes.We're looking for a tech support analyst to:

provide technical support for business users on a variety of technology issues.

support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.

continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.

coordinate with multiple and varied teams to participate in special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.

ensure supportability and quality are maintained with the introduction of production changes.

Skills

Must have

ideally 3+ years of hands-on experience with support background across multiple operating systems

working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter

good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL)

ability to solve complex issues, good at problem statement analysis and solution design thinking

track record of influencing senior IT stakeholders and business partners

confident communicator that can explain technology to non-technical audiences

capable of understanding client needs and translating this into products and services

Nice to have

N/A

Other

Languages

English: C1 Advanced

Seniority

Senior

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