Technical Account Manager, ES

2 days ago

London, United Kingdom Amazon Full time

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.

As a Technical Account Managers (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovate and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for organizations ranging from start-ups to Fortune 500 enterprises.

Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

Every day will bring new and exciting challenges on the job while you:

* Act as a single point of contact to Enterprise Support customers
* Make recommendations on how new AWS offerings fit in the company strategy and architecture
* Complete analysis and present periodic reviews of operational performance to customer
* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
* Champion and advocate for customer requirements within AWS (e.g. feature request)
* Participate in customer requested meetings (onsite or via phone)
* Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
* Work with some of the leading technologists around the world
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
* Available in non-business hours to handle urgent issues

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

- 5+ years of experience in design/implementation/operations/consulting with distributed applications
- 5+ years of technical engineering experience
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
- Bilingual in English and Mandarin

- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience as a technical lead, internally or externally in a customer facing role
- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
- Master’s Degree or PhD in Engineering or a related STEM field
- Background in a 24x7 operational services or support environment
- Hands-on experience with AWS services and/or other cloud offerings

#J-18808-Ljbffr

  • Technical Account Manager

    3 days ago

    London, United Kingdom ENGINEERINGUK Full time

    Technical Account Manager , ES - SI - MNE DESCRIPTION Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers' creative and transformative spirit...

  • Technical Account Manager

    5 hours ago

    London, United Kingdom ENGINEERINGUK Full time

    Technical Account Manager , ES - SI - MNEDESCRIPTIONWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers' creative and transformative spirit of...

  • Senior Technical Account Manager, ES

    2 days ago

    London, United Kingdom ENGINEERINGUK Full time

    You will need to login before you can apply for a job. Senior Technical Account Manager, ES - EMEA - UKI Sector: Sales and Business Development Role: Senior Executive Contract Type: Permanent Hours: Full Time DESCRIPTION An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a...

  • Senior Technical Account Manager, ES

    4 hours ago

    London, United Kingdom ENGINEERINGUK Full time

    You will need to login before you can apply for a job.Senior Technical Account Manager, ES - EMEA - UKISector: Sales and Business DevelopmentRole: Senior ExecutiveContract Type: PermanentHours: Full TimeDESCRIPTIONAn AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor,...

  • Technical Account Manager, ES

    3 days ago

    London, United Kingdom Amazon Full time

    Technical Account Manager, ES - APJC - ASEAN AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Technical Account Manager, you will provide consultative architectural and...

  • Technical Account Manager, ES

    3 hours ago

    London, United Kingdom Amazon Full time

    Technical Account Manager, ES - APJC - ASEANAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As a Technical Account Manager, you will provide consultative architectural and...

  • Technical Account Manager, ES

    2 days ago

    London, United Kingdom Amazon Full time

    Technical Account Manager, ES - EMEA-ISV Job ID: 2622738 | AWS EMEA SARL (Israel Branch) An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute...

  • Technical Account Manager, ES

    2 days ago

    London, United Kingdom Amazon Full time

    Technical Account Manager, ES - APJC - INDIA Amazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.” As an increasing number of...

  • Technical Account Manager, ES

    4 hours ago

    London, United Kingdom Amazon Full time

    Technical Account Manager, ES - APJC - INDIAAmazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.”As an increasing number of...

  • Senior Technical Account Manager,

    3 days ago

    London, United Kingdom ENGINEERINGUK Full time

    Senior Technical Account Manager, (ES - SI - Strat) DESCRIPTION Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers' creative and...

  • Technical Account Manager, ES

    2 weeks ago

    London, Greater London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    About the RoleWe are seeking a Technical Account Manager to join our team at AWS EMEA SARL (UK Branch). As a Technical Account Manager, you will work closely with customers to understand their business needs and develop solutions that meet those needs.Key Responsibilities:Develop trusting relationships with customers, understand their business needs/drivers,...

  • Accounts Payable Supervisor

    6 months ago

    London, United Kingdom ES Global Full time

    **Main purpose of job**: ES Global are experts in the provision of bespoke, temporary structures, event overlay and staging events, with substantial projects taking place across the music, sports, cultural, and public sector markets. This role is responsible for the smooth running the accounts payable function working with the 3 Senior Accounts Assistants....

  • Technical Account Manager PS, ES ANZ TAM

    3 days ago

    London, United Kingdom Amazon Full time

    Technical Account Manager PS, ES ANZ TAM Job ID: 2792343 | Amazon Web Services Australia Pty Ltd As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team who leads our customer's to build and run their applications on the AWS platform. Key job responsibilities TAMs work backwards from...

  • Senior Technical Account Manager, ES

    3 hours ago

    London, United Kingdom Amazon Full time

    Senior Technical Account Manager, ES - INDIAAmazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.”As an increasing number of...

  • Technical Account Manager

    2 days ago

    London, United Kingdom Amazon Full time

    Technical Account Manager (South), TAM, ES - EMEA - South Job ID: 2669322 | AWS EMEA SARL (Spain Branch) - G84 At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS)...

  • Technical Account Manager

    3 hours ago

    London, United Kingdom Amazon Full time

    Technical Account Manager (South), TAM, ES - EMEA - SouthJob ID: 2669322 | AWS EMEA SARL (Spain Branch) - G84At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a...

  • Senior Technical Account Manager

    2 days ago

    London, United Kingdom ENGINEERINGUK Full time

    Senior Technical Account Manager, ES - EMEA - UKI Sales and Business Development Contract Type: Permanent Hours: Full Time An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you'll have a direct impact in helping our customers gain the most value from...

  • Technical Account Manager, ES

    3 days ago

    London, United Kingdom Amazon Full time

    As a Technical Consultant (TAM) you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS. As we continue to rapidly expand in Philippines, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud...

  • Technical Account Manager, ES

    3 hours ago

    London, United Kingdom Amazon Full time

    As a Technical Consultant (TAM) you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.As we continue to rapidly expand in Philippines, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists...

  • Account Manager

    3 days ago

    London, United Kingdom Amazon Full time

    Technical Account Manager, ES - APJC - ASEAN AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Technical Account Manager, you will provide consultative architectural and...