Cyber Security Monitoring Analyst

2 weeks ago

Edinburgh, United Kingdom Lorien Full time

Job Description ££- Via Umbrella
6 months with potential extensions (or to go perm)
Hybrid working - onsite in Edinburgh Office
Variable shift patterns – (4 days on 4 days off / Day and Night shifts)
With one of Lorien's top banking clients

What you'll do
In this role, you’ll monitor and undertake cyber security technical support for relevant platforms, activities and processes, as well as supporting the central points of customer contact and first or second level support using the incident management, change management and request fulfilment processes.
Day-to-day, you’ll be:
Providing efficient and effective cyber security support
Supporting with the ownership of the service in the areas of specialist knowledge, keeping the customer at the forefront
Acting with pace when recovering service, and with thoroughness when considering risk to service
Building relationships with internal and external stakeholders involved in the delivery of service in the areas of technical knowledge

The skills you'll need
We're looking for someone with a strong customer focus in their work, as well as a background in technical support. You’ll need excellent interpersonal skills and a keen eye for detail, as well as an understanding of operational processes, services and systems in a banking context or something similar. A broad understanding of our business and its customers would also be an advantage.
On top of this, you’ll bring:
• Experience of end-to-end security response, including analysis of security events and incident escalation
• The ability to perform triage and response activities along with root cause analysis on security incidents and events
• A background in cyber security and experience in security operations, including incident and event management experience
• Knowledge of networking protocols and routing which includes malware analysis techniques
• Excellent stakeholder management and interpersonal skills

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