Senior Commercial Insurance Account Handler

2 weeks ago

Stourbridge West Midlands, United Kingdom Howden Group Full time

Senior Account Handler - Corporate & Commercial page is loaded Senior Account Handler - Corporate & Commercial
Apply locations Stourbridge time type Full time posted on Posted 2 Days Ago job requisition id R0006230 From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. Howden, Corporate & Commercial are on the hunt for a Senior Account Handler to support their team to deliver an excellent and comprehensive service in the administration of new business (supporting clients purchasing cover from us online via our quote and buy system), renewal and mid-term changes so that customers’ needs are best satisfied through suitable cover and pricing. Please note this is a full-time, permanent opportunity. You will be based in our Stourbridge office and ideally be onsite for 3 days per week on average.
Assist in achieving Group/Division client retention targets by providing an excellent level of service.
Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
Issue renewal documentation in line with contract certainty.
Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
Refer all queries that fall outside your own experience, knowledge and authority to senior staff.
Must have a minimum of 5 years commercial insurance experience.
Excellent level of technical insurance skills, to be assessed by regular in-house testing.
GCSE Maths and English (or equivalent).
We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Permanent About Us
In November 1994, David Howden founded a business that was literally the smallest insurance broker in the world. A minority external investor with a long-term outlook
3 friends (and a dog)
A commitment to building a business with independence enshrined in its fabric
Today, the business has a global footprint of more than 14,500 employees in 50 countries spanning Europe, the Middle East and Africa, Asia Pacific and the Americas. Howden Group is an independent, global insurance group headquartered outside North America, comprising:

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