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Team Manager

2 months ago

Newcastle upon Tyne, United Kingdom MTrec Commercial Full time

Competitive basic salary
Training and Development opportunities
The opportunity to secure a permanent contract from day one
MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Team Leader who is fluent in either Swedish, Norwegian or Danish, to start a new position in soon . The company are ideally situated just north of Newcastle city centre and have excellent links to public transport; however, you do not have to live local as this role is remote . The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
Begin your day by evaluating the previous days/weeks/ months performance reports and make decisions for the day ahead based on them.
Become an ambassador for the client and lead by example, demonstrate values, actively encourage best practice and support the company in changes to policies and procedures.
Actively develop your advisors through monthly 1-2-1s, quarterly reviews and personal development plans.
Identify your top performers and reward/recognize them for their achievements in line with group recognition schemes.
Hold meetings with your peer group as required to make real time adjustments based on the days performance throughout the shift.
Submit relevant reports to the Assistant Call Centre Manager (ACCM) for review.
Youll positively and proactively address all types of performance, attendance and other KPIs.
The role will be working Monday to Friday, though in the future you may need to work 5 days out of 7.
Native or Professional level in either Swedish, Norwegian or Danish and English is essential
Proven people management skills with the ability to lead and motivate a team and act as a role model.
Experience of working in a contact centre environment and experience of working with salesforce and working with MS teams.
Performance and Quality management experience.
Self-motivated, flexible and able to adapt to changing circumstances.
Good time management and organizational skills.