Business Analyst

2 weeks ago

London, United Kingdom Mastercard, Inc. Full time
Business Analyst - Open Banking Connect Product

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Business Analyst - Open Banking Connect Product

Job Description: Business/Product Analyst - Open Banking Connect Product

Overview

Mastercard is taking a strategic approach to the emergence of Open Banking as a global trend. Mastercard has launched a suite of services designed to enhance and strengthen the emerging Open Banking ecosystem in the EU (incl. UK), and across other geographies. These services are designed to build trust in the Open Banking ecosystem amongst consumers, Financial Institutions, Third Party Providers (TPPs) and retailers, as well as simplifying and streamlining their interactions with each other.

Mastercard have built an initial suite of Open Banking in UK and Europe. See Over the last few years we have established a core product Open Banking Connect ("OB Connect") with a strategic connectivity partner.

OB Connect provides technical API integration to Account Servicing Payment Service Providers (ASPSPs) for Account Information Service Providers (AISPs) and Payment Initiation Service Providers (PISPs).

With expansion in markets and Open Banking Connect product capabilities across Europe the role will be key to focus on
ostrengthening core Open Banking Connect product across UK in Payments and potentially Data (AIS)
oHungary market with key customers and scaled PSD2 connections
• Strategic customer led pilots, initiatives involving Open Banking Connect product

Role
You will:

1.Act as Product Specialist for Open Banking Connect product

• Act as primary contact for key Open Banking Connect product outcomes deliverables, including 3rd party dependencies with strategic connectivity partner
• Drive the analysis tasks, timescales and approach whilst supporting the Product Manager to achieve the delivery outcomes needed
• Working closely with Open Banking Connect Product Manager, Market and customer delivery teams alongside Engineering teams in Mastercard define shape and continually refine key delivery metrics and KPIs.
• Risk and Issue reporting, set up and co-ordinate steering groups involving 3rd party and Mastercard leadership (monthly).

2.Seek opportunities to continuously improve both the product and development process

• Monitor transactional data, proactively review performance data, log analytics etc, to identify trends and issues which may be help improve product taking into account market gaps, opportunities and weaknesses, future technology / developments, competitor products / services and the changing requirements of legislative and regulatory bodies.
• Identify incremental operational tweaks that improve the overall customer experience and remove waste from the system
• Passion to learn and continually improve the method and approach to product ownership within the overall Open Banking team

3.Develop Product expertise and execute tailored customer improvement plans

• Working as part of Connectivity product team negotiate with 3rd party delivery teams to support development of additional Open Banking features
• Working closely with Customer implementation teams (Customer Delivery) and Operations (support) identify and proactively manage implementation tickets with 3rd party
• Oversee progress of implementations, working with Customer Delivery colleagues to resolve issues rapidly

All About You
Skills and experience required for this role are:
• Strong analysis and problem solving skills. A desire to learn and a curiosity to understand our payment systems products and processes.
• Experience in the Payments Industry, ideally Clearing and Settlement systems. Experience with Account to Account Payments is desirable.
• Knowledge of APIs and their use in the context of products
• Working knowledge and experience of agile product development and methodologies
• Experience across the full software development lifecycle
• Strong project management (with an agile focus), analytical skills and financial literacy
• Experience of collaborating effectively across an organisation with internal colleagues and third party suppliers (e.g. IT, Operations, legal, finance and marketing)
• Proven track record in Business Analysis within a complex change environment.
• Experience in using structured analysis techniques and able to evaluate and plan approaches on projects
• Able to communicate at all levels within the business, clearly and concisely
• The ability to work, under pressure, in a cross-functional global team.

Desirable skills and experience:

• Knowledge of how Open Banking transaction work at a technical level (and hence appreciate how problems could arise).
• Experience of banking, payments and or FinTech sectors

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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