Field Auditor

4 weeks ago

Oxford Oxfordshire, United Kingdom Virgin Media O2 Full time

Summary

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Location

Oxford, Reading, Swindon

Job Family

Technicians & Engineers

Job Type

Full Time

Posted Date

10-May-2024

Ref #

54970

Salary £31,401 plus a Business Needs Vehicle.

Delivering outstanding customer service across the VMO2 footprint, with a laser focus on our consumer customer pre enablement journey. Validating all cons referrals with a primary focus on under 3m civils referrals. Targeted & significant goal to reduced annual civils spend of £30m

As a Residential Field Auditor you'll audit construction referrers raised by our pre enablement partners, checking validity, proving route and fostering back to partners where constructions is not needed Helping to expedite service delivery times, increase NPS, reduce PIC reduce civils.

Driving quality of workmanship by ensuring our partners adherence to field standard guides and field Standard Operating Practice, confirming the accuracy and entitlement to payment claims.

Who we are

x The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves
  • Experienced in underground cable installation/ PIA operations
  • Full UK Driving licence
  • Competent in the use of primary telecoms tools and test equipment
  • Understanding of our mapping tools such as GCOMS
  • Must be located within the Region specified for travel into work and call outs
The other stuff we are looking for
  • Reliable and able to adhere to deadlines and deliver targets.
  • Takes responsibility and able to work autonomously
  • Desire and a can-do attitude at all times
  • Understanding of NRSWA
  • Ability to think out of the box and challenge the stats quo
What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a one stage interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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