IT Consultant Apprentice

4 weeks ago

Co West Midlands, United Kingdom Inspiremyfuture Full time

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking – Azure Cloud Support Specialist – Level 3 Apprenticeship.
Provide general and routine ICT support to staff and pupils within the school, e.g., basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used in the school and other general tasks as appropriate under the supervision/instruction of senior staff.
You must be dedicated to learning and delivering the TIO support service in a manner that embraces our company values and culture.
Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service.
Be prepared to work with young children.
Be prepared to assist with occasional lifting of equipment during installations.
Desktop & Applications Support / Server & Network Support / Configuration & Installation.
Learn to maintain an up-to-date and accurate database of school hardware and software.
Learn to effectively operate a range of mobile devices including phones, laptops, and Chromebooks and i-Pad’s.
Learn to apply structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required Learn the working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
Assist in the deployment of computer hardware and software around the school.
Assist teaching staff with learning activities, ensuring pupils adhere to H&S regulations and instructions.
Quality Management:
Ensure any non-conformances are reported (for any mistakes or complaints etc.)
Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines.
Follow company procedures for placing orders, requesting installations and help ensure that the company are aware of any new opportunities.
Work safely and in accordance with the company’s health & safety policy and procedures and to be aware of your health & safety responsibilities within your team.
Complete ad hoc tasks as and when required to meet the needs of the business.
Basic experience & knowledge of ICT and technical issues
Willing and quick to learn new programs or website interfaces
Flexible and approachable
Committed to make a positive impact to your end users including teachers and pupils
Adaptable and able to cope with change including travel to a variety of schools
Able to work independently and good at planning and organising your own time
GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

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