Head of Digital

2 weeks ago

Derby Derbyshire, United Kingdom FR Executive Full time
Job Description

Head of Digital role with a leading provider of utilities in Derby area, who are committed to sustainability, customer satisfaction, and continuous improvement. They are looking for a Head of Digital to join their team and lead their digital transformation efforts

Role Overview:

The Head of Digital will play a critical role in shaping and executing the digital strategy to enhance customer experience, streamline operations and drive business growth. This leadership position requires a strategic thinker with a strong background in all digital channels.

This is a business critical role and will be hybrid with 3 days / week in the office.

Key Responsibilities:

Develop and implement a comprehensive digital strategy aligned with the organisation’s goals and objectives

Lead digital transformation initiatives to improve customer engagement, efficiency and service delivery

Manage the UX team to oversee the design, development, and maintenance of digital platforms, including websites, mobile apps, and customer portals.

Lead and develop the digital team, fostering a culture of collaboration and continuous learning

Ensure data security and comply with regulators

Stay abreast of emerging technology and industry trends

Qualifications and skills:

Experience in a senior digital leadership roles in a regulated environment

Strong knowledge of all digital channels

Excellent leadership skills with 5+ years in a leadership role

Ability to thrive in a fast paced culture and affect change

Brilliant communication and influencing skills at all levels

What’s on offer:

Competitive salary and benefits

Opportunity to shape digital transformation in a forward thinking organisation

Collaborative and inclusive work environment

Growth opportunities

Flexible working

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