Lead Venue Manager

2 weeks ago

Liverpool, United Kingdom Carpenters Group Full time

We are looking for an experienced Third Party Intervention Managert to lead a team of Claims staff in offering services to Third Parties involved in an incident. The Team manager should be able to drive performance in a target driven environment.
To lead and motive your team to drive positive performance through effective coaching, delivering great service to customers at all times
To proactively manage performance/conduct and absence issues in line with company policies and procedures, liaising with HR as necessary
Compile and supply required MI in order to evidence performance including productivity and workflow
To ensure each claim is dealt with in line with client procedure and within service standards, in line with agreed authority
To support all teams with their customer journeys, real-time management, managing productivity, adherence and service levels ensuring colleague feedback and support is given in the moment
To handle complaints as allocated
To drive your own development by actively seeking development opportunities
To ensure customers and the business are kept safe through team compliance to all procedural and regulatory legislation as required by FCA
Supervisory/management experience in claims environment
Preferred working knowledge of claims IT systems
Working knowledge of Microsoft software (Excel)
Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We are one of the leading providers of insurance and legal services.
Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.
We work in partnership with insurers, brokers and MGA's to deliver a variety of fully outsourced claims solutions. Our team's insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.
22 days holiday per annum inclusive of bank holidays or day in lieu where applicable
Hybrid working model (in relevant role)
Medicash cash plan - claim back dental / physio / optical appointments
My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Active network of Wellbeing Champions - providing mental health support
Training and development opportunities
Funded social events to connect with your colleagues
Dress for your day policy
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