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Dental Receptionist

4 months ago

Leeds, United Kingdom Crowns Recruitment Limited Full time

A well presented NHS practice, located in Holbeck Leeds, is seeking a friendly, organised, and customer-focused individual to join their team as a Dental Receptionist. In this role, you will be the first point of contact for patients, providing exceptional customer service while efficiently managing administrative tasks to ensure the smooth operation of the dental practice.

Having previous experience of working in a dental practice would be required for this role, as you will be working independently on reception, therefore dental knowledge and an understanding of how a practice runs will put you in a strong position.

You will be required to:

  • Greet patients warmly and check them in for their appointments, ensuring all necessary paperwork is completed accurately and efficiently.
  • Schedule appointments for patients, coordinating with dental staff to optimise patient flow and minimise wait times.
  • Answer phone calls and respond to inquiries from patients regarding appointments, treatment options and billing.
  • Support the clinicians and Practice Manager with NHS administration.
  • Maintain patient records in our patient management system, ensuring accuracy and confidentiality at all times.
  • Assist with billing and payment processing, reconciling accounts, and following up on outstanding balances as needed.
  • Collaborate with other members of the dental team to provide excellent patient care and support the overall operation of the practice.
  • Follow infection control protocols and safety guidelines to maintain a clean and safe environment for patients and staff.

You will bring maturity, a proactive attitude, be a good team player, and have a friendly demeanour. You need to be organised, able to multi-task and be adaptable to change to meet the immediate needs of the practice.

If you would like to find out more about this role please apply or call Jenny.

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